Traditional
Customer Service Resume Template

Jordan Ellis

Seattle, WA | (123) 456-7891 | [email protected]

Objective:

Motivated Customer Service Representative, bringing over 5 years of enriching experience in the customer service domain. Proven track record in resolving customer issues effectively, nurturing customer relationships, and enhancing overall customer satisfaction. Seeking an opportunity to apply a diverse skill set, solid work ethic, and a passion for customer service to generate a positive impact on organizational success and customer experience.

Experience:

Customer Service Supervisor
Tech Solutions, Seattle, WA
June 2021 – Present

  • Supervised a team of 15 representatives, improving overall team efficiency by 25%.
  • Implemented new CRM system to streamline the customer service process.


Customer Service Representative
Tech Solutions, Seattle, WA
June 2019 – June 2021

  • Resolved an average of 50+ customer inquiries daily via phone, email, and chat.
  • Trained 10+ new employees on company customer service policies and service level standards.

Education:

Associate Degree in Business Administration

Seattle Community College, 2016

Certifications:

  • Customer Service Certification (CSC)
  • Certified Customer Experience Professional (CCEP)

Skills:

  • Excellent communication skills
  • Problem-solving
  • CRM software proficiency
  • Time management
  • Active Listening
  • Conflict Resolution

Strategic Resume Building-Skills and Certifications

When building your customer service resume, emphasize at least two core technical skills and enhance them with key soft skills. Don’t forget to include relevant certifications to strengthen your professional credibility.

Common Skills

  • Active listening
  • CRM software proficiency
  • Conflict resolution
  • Empathy
  • Multitasking
  • Problem-solving
  • Product knowledge
  • Technical support
  • Time management
  • Verbal and written communication
  • Team collaboration
  • Customer feedback analysis
  • Upselling and cross-selling
  • Patience
  • Adaptability

Common Certifications

  • Customer Service Certification (CSC)
  • Certified Customer Experience Professional (CCEP)
  • HDI Customer Service Representative (HDI-CSR)
  • Customer Service Manager (CSM) Certification
  • Professional Customer Service (PCS) Certification
  • Customer Success Manager Certification
  • Certified Customer Service Specialist (CCSS)
  • Customer Relationship Management (CRM) Certification

Categories

Highlight Your Experience with a Traditional Customer Service Resume

The Traditional Customer Service Resume Template is ideal for professionals in the customer service industry who have a steady work history and want to emphasize their career progression. This format is perfect for showcasing your experience in customer support, problem resolution, and client relationship management.

Why Choose a Traditional Resume?

Key Features:

Use this template to effectively present your customer service experience, making it an excellent choice if you have a consistent work history in customer support roles.