Targeted
Customer Service Resume Template

Jordan Ellis

Seattle, WA | (123) 456-7891 | [email protected]

Objective:

Aspiring to secure a Customer Service Manager role at XYZ Tech, where a strong foundation in customer service, along with proficiency in CRM tools and team development skills, can be utilized. Focused on driving operational excellence, enhancing team efficiencies, and elevating overall customer satisfaction through innovative strategies and a hands-on approach.

Skills:

  • CRM software expertise
  • Team training & development
  • Customer issue resolution
  • Active Listening

Experience:

Lead Customer Service Representative
Innovation Tech, Seattle, WA
July 2019 – Present

  • Spearheaded a team of customer service representatives, driving a 20% improvement in customer satisfaction.
  • Implemented new CRM strategies that enhanced customer interactions and support.


Customer Service Representative
Tech Solutions, Seattle, WA
June 2018 – July 2019

  • Managed 70+ daily customer inquiries, maintaining a 95% satisfaction rate.
  • Facilitated the introduction of a new customer feedback system, improving service quality.


Customer Support Associate
Gadget Store, Seattle, WA
January 2017 – June 2018

  • Instrumental in product selection assistance, enhancing customer satisfaction and loyalty.

Education:

Associate Degree in Business Administration
Seattle Community College, 2016

Certifications:

Customer Service Certification (CSC)
Certified Customer Experience Professional (CCEP)

Strategic Resume Building-Skills and Certifications

When building your customer service resume, emphasize at least two core technical skills and enhance them with key soft skills. Don’t forget to include relevant certifications to strengthen your professional credibility.

Common Skills

  • Active listening
  • CRM software proficiency
  • Conflict resolution
  • Empathy
  • Multitasking
  • Problem-solving
  • Product knowledge
  • Technical support
  • Time management
  • Verbal and written communication
  • Team collaboration
  • Customer feedback analysis
  • Upselling and cross-selling
  • Patience
  • Adaptability

Common Certifications

  • Customer Service Certification (CSC)
  • Certified Customer Experience Professional (CCEP)
  • HDI Customer Service Representative (HDI-CSR)
  • Customer Service Manager (CSM) Certification
  • Professional Customer Service (PCS) Certification
  • Customer Success Manager Certification
  • Certified Customer Service Specialist (CCSS)
  • Customer Relationship Management (CRM) Certification

Categories

Customize Your Application with a Targeted Customer Service Resume

The Targeted Customer Service Resume Template is designed for professionals who want to tailor their resume for a specific job or company. This format allows you to highlight the most relevant skills and experiences that align with the customer service role you’re applying for.

Why Choose a Targeted Resume?

Key Features:

Use this template to create a resume that speaks directly to the needs of the job you’re targeting, increasing your chances of landing the customer service role you want.