Jordan Ellis
Seattle, WA | (123) 456-7891 | [email protected]
Objective:
Driven Customer Service Professional equipped with a robust set of competencies in areas such as conflict resolution, CRM tool proficiency, and customer relationship management. Aiming to leverage a refined skill set and a customer-centric approach to improve operational efficiency, elevate customer satisfaction, and contribute to organizational growth in a dynamic and challenging environment.
Key Skills:
- Customer Relationship Management
- Conflict Resolution
- Technical Proficiency
- Multitasking
Experience:
Senior Customer Service Associate
TechSavvy, Seattle, WA
May 2019 – Present.
- Elevated customer satisfaction by 15% through the development and implementation of a new feedback system that enhanced customer engagement and allowed for more responsive service improvements.
- Mentored and coached new customer service representatives, sharing best practices and contributing to a 20% increase in team productivity.
Customer Service Representative
Tech Solutions, Seattle, WA
June 2018 – May 2019
- Handled 50+ daily customer inquiries, resolving issues effectively and securing customer loyalty.
- Contributed to a 10% increase in customer satisfaction by optimizing CRM usage, streamlining customer interaction processes and enhancing follow-up procedures.
Education:
Associate Degree in Business Administration
Seattle Community College, 2016
Certifications:
Customer Service Certification (CSC)
Certified Customer Experience Professional (CCEP)