Combination
Customer Service Resume Template

Jordan Ellis

Seattle, WA | (123) 456-7891 | [email protected]

Objective:

Detail-oriented Customer Service Specialist with a rich blend of hands-on experience and theoretical knowledge in managing customer relations, troubleshooting, and team collaboration. Seeking a challenging role that values problem-solving skills, a proactive approach, and a commitment to enhancing customer satisfaction and organizational performance.

Skills:

  • CRM software proficiency
  • Excellent communication
  • Conflict resolution
  • Team collaboration

Experience:

Customer Service Associate
Tech Solutions, Seattle, WA

  • Assisted in improving customer service protocols, which increased customer satisfaction by 20%.

Customer Support Representative
Gadget Store, Seattle, WA

  • Successfully managed multiple customer inquiries, maintaining a high level of customer satisfaction.

Education:

Associate Degree in Business Administration

Seattle Community College, 2016

Certifications:

  • Customer Service Certification (CSC)
  • Certified Customer Experience Professional (CCEP)

Strategic Resume Building-Skills and Certifications

When building your customer service resume, emphasize at least two core technical skills and enhance them with key soft skills. Don’t forget to include relevant certifications to strengthen your professional credibility.

Common Skills

  • Active listening
  • CRM software proficiency
  • Conflict resolution
  • Empathy
  • Multitasking
  • Problem-solving
  • Product knowledge
  • Technical support
  • Time management
  • Verbal and written communication
  • Team collaboration
  • Customer feedback analysis
  • Upselling and cross-selling
  • Patience
  • Adaptability

Common Certifications

  • Customer Service Certification (CSC)
  • Certified Customer Experience Professional (CCEP)
  • HDI Customer Service Representative (HDI-CSR)
  • Customer Service Manager (CSM) Certification
  • Professional Customer Service (PCS) Certification
  • Customer Success Manager Certification
  • Certified Customer Service Specialist (CCSS)
  • Customer Relationship Management (CRM) Certification

Categories

Balance Skills and Experience with a Combination Customer Service Resume

The Combination Customer Service Resume Template offers a blend of traditional and functional resume features, making it ideal for professionals who have both strong customer service skills and a solid work history. This format is perfect for those who want to showcase a comprehensive view of their customer service expertise.

Why Choose a Combination Resume?

Key Features:

Use this template to present a well-rounded view of your career, demonstrating both your experience and your broad skill set in customer service roles.