Jordan Ellis
Seattle, WA | (123) 456-7891 | [email protected]
Objective:
Driven hotel professional bringing extensive experience in hospitality management, specializing in optimizing guest satisfaction and overall hotel operations. Aiming to contribute proven skills in a managerial position in a customer-centric hotel.
Certifications:
- Certified Hotel Administrator (CHA)
- Certified Rooms Division Executive (CRDE)
Skills:
- Exceptional Guest Services & Relations
- Expert in Hotel Operations Management
- Proficient in Reservation & Booking Systems
- Strong Team Leadership & Training Skills
Work Experience:
Hotel Manager, Seattle Grand Hotel
Seattle, WA — 2018-2023
- Steered overall hotel operations to optimize workflow and enhance guest satisfaction.
- Led and mentored a diverse team, emphasizing service excellence and professional growth.
Front Desk Supervisor, Harborview Inn
Seattle, WA — 2016-2018
- Managed front desk activities, focusing on guest satisfaction and operational efficiency.
- Coordinated room bookings, ensuring smooth check-in and check-out experiences for guests.
Education:
Bachelor of Hospitality Management, Seattle University — 2012-2016