Traditional
Customer Service Resume Template

Jordan Ellis

Seattle, WA | (123) 456-7891 | [email protected]

Objective:

Motivated Customer Service Representative, bringing over 5 years of enriching experience in the customer service domain. Proven track record in resolving customer issues effectively, nurturing customer relationships, and enhancing overall customer satisfaction. Seeking an opportunity to apply a diverse skill set, solid work ethic, and a passion for customer service to generate a positive impact on organizational success and customer experience.

Experience:

Customer Service Supervisor
Tech Solutions, Seattle, WA
June 2021 – Present

Supervised a team of 15 representatives, improving overall team efficiency by 25%.
Implemented new CRM system to streamline the customer service process.

Customer Service Representative
Tech Solutions, Seattle, WA
June 2019 – June 2021

Resolved an average of 50+ customer inquiries daily via phone, email, and chat.
Trained 10+ new employees on company customer service policies and service level standards.

Education:

Associate Degree in Business Administration

Seattle Community College, 2016

Certifications:

Customer Service Certification (CSC)
Certified Customer Experience Professional (CCEP)

Skills:

Excellent communication skills
Problem-solving
CRM software proficiency
Time management
Active Listening
Conflict Resolution

Strategic Resume Building-Skills and Certifications

When building your customer service resume, emphasize at least two core technical skills and enhance them with key soft skills. Don’t forget to include relevant certifications to strengthen your professional credibility.

Common Skills

Active listening
CRM software proficiency
Conflict resolution
Empathy
Multitasking
Problem-solving
Product knowledge
Technical support
Time management
Verbal and written communication
Team collaboration
Customer feedback analysis
Upselling and cross-selling
Patience
Adaptability

Common Certifications

Customer Service Certification (CSC)
Certified Customer Experience Professional (CCEP)
HDI Customer Service Representative (HDI-CSR)
Customer Service Manager (CSM) Certification
Professional Customer Service (PCS) Certification
Customer Success Manager Certification
Certified Customer Service Specialist (CCSS)
Customer Relationship Management (CRM) Certification

Highlight Your Experience with a Traditional Customer Service Resume

The traditional customer service resume template is ideal for professionals in the customer service industry who have a steady work history and want to emphasize their career progression. This format is perfect for showcasing your experience in customer support, problem resolution, and client relationship management.

Why Choose a Traditional Resume?

Structured Format: This template organizes your work experience in reverse chronological order, making it easy for employers to see your growth and expertise in various customer service roles.
Employer-Preferred: Many employers favor this format as it provides a clear overview of your roles and responsibilities, emphasizing your stability and dedication in the customer service field.

Key Features:

Focuses on your most recent roles, showcasing your experience in handling customer inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Includes sections for certifications, relevant training, and educational background to demonstrate your qualifications.
Highlights your ability to manage customer interactions, provide exceptional service, and contribute to customer retention.

Use this template to effectively present your customer service experience, making it an excellent choice if you have a consistent work history in customer support roles.

Traditional Customer Service Resume Template