Functional
Customer Service Resume Template

Jordan Ellis

Seattle, WA | (123) 456-7891 | [email protected]

Objective:

Driven Customer Service Professional equipped with a robust set of competencies in areas such as conflict resolution, CRM tool proficiency, and customer relationship management. Aiming to leverage a refined skill set and a customer-centric approach to improve operational efficiency, elevate customer satisfaction, and contribute to organizational growth in a dynamic and challenging environment.

Key Skills:

Customer Relationship Management
Conflict Resolution
Technical Proficiency
Multitasking

Experience:

Senior Customer Service Associate
TechSavvy, Seattle, WA
May 2019 – Present.

Elevated customer satisfaction by 15% through the development and implementation of a new feedback system that enhanced customer engagement and allowed for more responsive service improvements.
Mentored and coached new customer service representatives, sharing best practices and contributing to a 20% increase in team productivity.

Customer Service Representative
Tech Solutions, Seattle, WA
June 2018 – May 2019

Handled 50+ daily customer inquiries, resolving issues effectively and securing customer loyalty.
Contributed to a 10% increase in customer satisfaction by optimizing CRM usage, streamlining customer interaction processes and enhancing follow-up procedures.

Education:

Associate Degree in Business Administration

Seattle Community College, 2016

Certifications:

Customer Service Certification (CSC)

Certified Customer Experience Professional (CCEP)

Strategic Resume Building-Skills and Certifications

When building your customer service resume, emphasize at least two core technical skills and enhance them with key soft skills. Don’t forget to include relevant certifications to strengthen your professional credibility.

Common Skills

Active listening
CRM software proficiency
Conflict resolution
Empathy
Multitasking
Problem-solving
Product knowledge
Technical support
Time management
Verbal and written communication
Team collaboration
Customer feedback analysis
Upselling and cross-selling
Patience
Adaptability

Common Certifications

Customer Service Certification (CSC)
Certified Customer Experience Professional (CCEP)
HDI Customer Service Representative (HDI-CSR)
Customer Service Manager (CSM) Certification
Professional Customer Service (PCS) Certification
Customer Success Manager Certification
Certified Customer Service Specialist (CCSS)
Customer Relationship Management (CRM) Certification

Emphasize Your Skills with a Functional Customer Service Resume

The functional customer service resume template is designed for customer service professionals who want to focus on their skills and achievements rather than their chronological work history. This format is ideal for those with diverse customer service experiences, career changers, or individuals re-entering the workforce.

Why Choose a Functional Resume?

Skills-Focused: This template allows you to highlight your core competencies in communication, problem-solving, and customer relationship management, which are crucial in customer service roles.
Flexible Layout: It’s ideal for professionals with employment gaps or those transitioning into new customer service roles, as it emphasizes your key strengths over your work history.

Key Features:

Emphasizes key customer service skills and accomplishments over job titles and dates.
Sections dedicated to competencies like communication, conflict resolution, and customer engagement.
Provides a summary of professional experience to offer context to your skills.

This template is perfect if you want to highlight your customer service abilities and downplay a non-linear work history in the customer service sector.

Functional Customer Service Resume Template