Combination
Customer Service Resume Template

Jordan Ellis

Seattle, WA | (123) 456-7891 | [email protected]

Objective:

Detail-oriented Customer Service Specialist with a rich blend of hands-on experience and theoretical knowledge in managing customer relations, troubleshooting, and team collaboration. Seeking a challenging role that values problem-solving skills, a proactive approach, and a commitment to enhancing customer satisfaction and organizational performance.

Skills:

CRM software proficiency
Excellent communication
Conflict resolution
Team collaboration

Experience:

Customer Service Associate
Tech Solutions, Seattle, WA

Assisted in improving customer service protocols, which increased customer satisfaction by 20%.

Customer Support Representative
Gadget Store, Seattle, WA

Successfully managed multiple customer inquiries, maintaining a high level of customer satisfaction.

Education:

Associate Degree in Business Administration

Seattle Community College, 2016

Certifications:

Customer Service Certification (CSC)
Certified Customer Experience Professional (CCEP)

Strategic Resume Building-Skills and Certifications

When building your customer service resume, emphasize at least two core technical skills and enhance them with key soft skills. Don’t forget to include relevant certifications to strengthen your professional credibility.

Common Skills

Active listening
CRM software proficiency
Conflict resolution
Empathy
Multitasking
Problem-solving
Product knowledge
Technical support
Time management
Verbal and written communication
Team collaboration
Customer feedback analysis
Upselling and cross-selling
Patience
Adaptability

Common Certifications

Customer Service Certification (CSC)
Certified Customer Experience Professional (CCEP)
HDI Customer Service Representative (HDI-CSR)
Customer Service Manager (CSM) Certification
Professional Customer Service (PCS) Certification
Customer Success Manager Certification
Certified Customer Service Specialist (CCSS)
Customer Relationship Management (CRM) Certification

Balance Skills and Experience with a Combination Customer Service Resume

The combination customer service resume template offers a blend of traditional and functional resume features, making it ideal for professionals who have both strong customer service skills and a solid work history. This format is perfect for those who want to showcase a comprehensive view of their customer service expertise.

Why Choose a Combination Resume?

Comprehensive Format: This template allows you to present your work history while also emphasizing your customer service skills, making it suitable for experienced professionals in the customer service field.
Versatile Layout: It’s great for candidates with varied experiences across different customer service roles, offering a balanced approach to presenting your qualifications.

Key Features:

Combines chronological work history with a strong focus on key customer service skills.
Highlights your ability to manage customer interactions, resolve issues efficiently, and maintain customer loyalty.
Ideal for showcasing diverse experiences and competencies in the customer service industry.

Use this template to present a well-rounded view of your career, demonstrating both your experience and your broad skill set in customer service roles.

Combination Customer Service Resume Template