Warranty Coach

Why this role exists We want every family who buys a Betenbough home to receive a home that withstands timeand a world class experience when they need us after closing The Warranty Coach helps make that possible in two important ways by developing the people who care for our homeowners and by turning what we learn through warranty into better building Youll work alongside Warranty Technicians and Managers to strengthen technical skills administrative practices customer first decision making and consistency across our regions Youll also use Warrantys unique vantage point at the end of the build process to identify recurring issues trace them back to their source and partner with Construction Trade Partners and support teams to create solutions that last Success here looks like stronger people better processes more consistent practices and problems that stop repeating What youll spend your time doing Coach and develop the Warranty team Spend time in the field alongside Warranty Technicians providing hands on coaching around technical skills administrative practices problem solving and customer first decision making Partner with Technicians and Managers to build confidence capability and ownership of the quality of their work and its impact on homeowners Own Warranty training Create develop and maintain Warranty training content and certifications including both in person and online learning Identify where additional development is needed and turn strong practices into repeatable training that equips the entire team Find the pattern Work through Warranty data field observations and team feedback to separate one time issues from recurring problems and identify when different claims may point back to the same underlying cause Trace it back and build the case Follow recurring issues upstream through the build to understand where theyre originating The cause might be a design detail specification Trade Partner scope sequencing decision inspection step or how a process is being carried out in the field Use data rework costs frequency Warranty hours homeowner impact and other relevant information to make the issue clear and actionable Work the fix through the people who own it Bring issues to the right people and partner with Builders Construction Managers Trade Partners Warranty Managers and support teams to develop solutions Stay connected through implementation and follow up to determine whether the change is actually working Strengthen our systems and processes Continually look for Warranty processes that are slower or more manual than they need to be and where existing systems or tools are being underused or worked around Help teams understand the impact improve adoption strengthen data quality and develop better tools or processes when needed Create consistency across regions Look for whats working exceptionally well and help bring those practices to other teams Serve as a Warranty subject matter expert contribute guidance and perspective during Warranty meetings and help create alignment accountability and follow through across regions Who this role is for You genuinely enjoy helping people get better at what they do and arent afraid to coach in the momentYou can move comfortably between teaching someone a technical skill helping them think differently about a homeowner experience and digging into data to understand a larger problemYou get genuinely bothered when the same problem shows up twiceYoud rather fix the cause than get credit for catching itYou enjoy digging into information until you understand whats really happeningYou notice when one team has figured something out and immediately start thinking about how others could benefit from itYou can challenge someones approach or process and have them walk away from the conversation feeling respectedYou can press for a needed change while maintaining strong relationships with the people responsible for carrying it outYoure comfortable being wrong and equally comfortable when the better solution comes from the person across the tableYou take ownership beyond identifying the problemyou want to see the solution implemented taught adopted and workingWhat success requires Great coaching isnt simply telling someone what to do and great analysis isnt enough if it never results in change Youll need to move comfortably between developing people diagnosing problems influencing others building solutions and following up to make sure those solutions actually worked Many of the people youll coach and partner with wont report directly to you Your effectiveness will come from construction credibility curiosity communication persistence and trustnot from positional authority Youll also need the humility to recognize that the best solution may come from the person across the table The goal isnt to win an argument or own the idea Its to help our people processes and homes get better What youll bring Required Working knowledge of residential construction and an understanding of how design specifications sequencing trade work and inspections affect the finished homeDemonstrated ability to coach train or develop others through hands on feedback and practical learningComfort working with data and reporting tools including the ability to identify trends and communicate findings in a clear useful wayDemonstrated ability to influence collaborate and drive change with people who dont report directly to youStrong communication skills and the ability to navigate challenging conversations while maintaining healthy working relationshipsAbility to move between detailed problem solving people development and broader process improvementPreferred Experience in homebuilding residential construction or WarrantyBackground in continuous improvement quality assurance or process designExperience developing training content facilitating technical training or creating repeatable learning resourcesExperience implementing process changes or improving adoption of business systemsHow this connects to who we are Excellence means refusing to settle for a fix that only works this time We want to continually improve the quality of our work the capability of our people and the homes we deliver Generous Stewardship means recognizing that rework costs time money and attention that could have been invested elsewhere while protecting the homeowners confidence in what weve built Unity matters because lasting change happens with and through the people already doing the work The goal isnt to win an argument; its to build better solutions together and share what were learning across teams and regions Growth runs both directions Youll coach and challenge others toward better ways of working while remaining curious humble and coachable yourself Work environment & physical requirements Work takes place in a variety of environments including active residential construction sites completed homes and office settingsRegular travel to Betenbough Homes regions for field coaching training collaboration and follow up with Warranty teamsRegularly travel between jobsites homes and office locations throughout the workdayWork in both indoor and outdoor environments with exposure to varying weather and temperature conditionsRegularly walk and stand on active construction sites and navigate uneven terrainFrequently sit stand walk bend stoop crouch kneel reach and climb as needed in construction and completed home environmentsSafely navigate stairs ladders and various stages of residential constructionAbility to lift and carry approximately 2550 pounds as neededVision for near mid range and far distances and hearing for low medium and high pitchesAbility to safely operate a company vehicle and travel between work locationsSchedule Full time MondayFriday typically 800 AM500 PM Benefits Comprehensive Employee Benefit PackageEmployer Paid Life AD&D and Long Term Disability InsuranceEmployee Stock Ownership Plan ESOP Retirement BenefitsPaid Time OffCompany Issued Cell PhoneCompany Vehicle and Gas CardCompany Training and Professional Development OpportunitiesCompany Sponsored Vision TripsThe impact youll make Your impact will show up in both the people we develop and the homes we build Youll help Warranty Technicians and Managers strengthen their technical skills decision making consistency and ability to serve homeowners well Youll help take what one region is doing exceptionally well and turn it into something our Warranty teams can learn from across the company And because Warranty sees the results of decisions made throughout the entire build process youll help turn what we learn after closing into better decisions before the next home is built A recurring problem prevented means fewer Warranty claims less rework for our teams and Trade Partners better use of our resources stronger processes andmost importantlya better experience for the families who trust us with their home Your impact wont just be measured by the problems you solve It will be seen in the people who grow the practices that improve and the problems that stop happening Ready to make an impact If you enjoy developing people as much as you enjoy solving problemsand youre the kind of person who sees something happening repeatedly and has to understand whywed love to meet you Bring your construction knowledge coaching mindset curiosity and ability to influence change and help us strengthen our Warranty teams while turning what we learn today into better built homes tomorrow Apply today to join Betenbough Homes