USA_Developer

Pay Rate Range: $ 58.13 – 63.63/hr.
GBaMS ReqID: 10456488After Sales Services / SAP CRMJob Description: · Order entry; invoicing; scanning.
· Sense of urgency in meeting customer needs.
· Handle escalated customer inquiries and complaints.
· Develop strategies to enhance customer service experience.
· Collaborate with all colleagues to ensure seamless customer Interactions.
· Pricing Management.
· Demand and Delivery Management.
· Execute the delivery demands through application customization & configuration.
· Organize workshops or user trainings as requested by superior, provide support during the workshop and contribute as appropriate.
· Develops strong relationships with business teams & liaises with other
· IT functions like QA / DEV / Infrastructure and to ensure successful project implementation, & support for all other project activities.
· Prepare and Review test plans and test scripts.Must have Experience in Sap EAI:
· Prepares high level & detailed technical specifications for small to medium complexity projects involving ABAP, SAP CRM WEB UI, & or Adobe Forms features according to PLC, security and architecture documentation objectives.
· Develops, codes, documents and executes unit test, system, integration & acceptance test using SAP ABAP, & testing tools.
· Develops detailed plans & accurate estimates for completion of build, system testing and implementation phases.
· LSMW
· Existing price inquiry.
· Price discrepancy at order entry.
· Price increase communication.
· Price data file management.
· Customer Facing / Inside Sales Roles.
· Product spec communication.
· Product knowledge.
· Customer phone communication.Skills: Category Name Required Importance Experience
SkillCategoryTest1_MN SAP Customer Relationship Management (CRM) : Sales Yes 1 7 years

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