Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Technology

Why Consider This Job Opportunity

• Hourly pay range of $19.47 – $20.68, determined by experience and qualifications
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid Time Off and Parental Leave
• Opportunities for career advancement within the organization
• Supportive and collaborative work environment focused on improving healthcare outcomes
• Flexible work schedule with coverage between 7 AM – 7 PM CST, Monday through Friday

What To Expect (Job Responsibilities)

• Provide phone, email, and chat support, collaborating with internal teams to resolve customer issues
• Troubleshoot and diagnose reported problems, working to understand and correct them
• Build strong relationships with customers and colleagues through timely and respectful communication
• Document issues and feedback to assist the development team with product improvements
• Participate in testing new features and providing recommendations for product enhancements

What Is Required (Qualifications)

• At least one year of experience in a technical help desk or technical support role
• A bachelor’s degree in a related discipline is preferred; education requirements may be waived based on practical experience
• Practical knowledge of the healthcare industry is a plus
• Exceptional written and verbal communication skills
• Ability to work a flexible schedule and be a proactive problem-solver

How To Stand Out (Preferred Qualifications)

• Familiarity with Microsoft operating systems and tools like Salesforce and Microsoft Teams
• Basic understanding of SQL
• Strong ability to break down complex topics into manageable parts
• Experience in a customer-centric environment with a focus on advocacy

HealthcareTechnology #CustomerSupport #CareerOpportunity #CompetitivePay #EmployeeBenefits

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

ResonanceCXPartners