Technology Specialist – IT Solutions

Requirements

Must have:

– Minimum of an Associates Degree in Information Technology or a related field, along with A+ Certification or the ability to obtain it within the initial 3 months. – Strong verbal and written communication abilities. – An enthusiasm for challenges and variety. – Interpersonal skills to effectively engage with customers and take ownership of their technology environment. – Capacity to operate independently while collaborating with other technical team members as necessary. – Proficiency in adhering to internal processes, documenting tickets, and tracking time in our PSA daily. – Commitment to ongoing education, certification, and personal development. – Strict adherence to confidentiality standards concerning customer information. – Must successfully pass a drug test and background check. – Valid drivers license is required.

Responsibilities:

• Provide technical support and troubleshoot hardware, software, and network issues. – Install, configure, and maintain computer systems and applications. – Monitor and optimize computer networks and systems for peak performance. – Work collaboratively with team members to implement new technology solutions. – Conduct regular system audits to identify and rectify security vulnerabilities. – Develop and maintain documentation for IT processes, procedures, and user guides. – Handle customer interactions while addressing trouble tickets both remotely and on-site. – Manage timekeeping, customer coordination, and service delivery.

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Company:

At LockIT Technologies, LLC, we are seeking an entry-level Technology Specialist to join our team in Concordia, KS. As a Managed Services Provider, we offer comprehensive IT support to rural communities, enabling organizations to access reliable and secure technology services. Our operation thrives under the Entrepreneurial Operating System (EOS), enhancing our teams alignment and efficiency. We value problem-solving, strong customer relationships, and a supportive work culture, making LockIT an ideal environment for those looking to grow both personally and professionally. We offer competitive compensation, benefits, and opportunities for continued education and career advancement.