Technical Support Specialist

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Source One Technical Solutions
Foster, CA, United States
  • Automotive
  • FlexTime
  • Shift

Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant to our client, an autonomous vehicle (AV) company in Foster City, CA (fully on-site).

Title: TeleOperations Operator (Technical Support)

Pay Range: $29/hr (W-2) plus benefits (listed below)

Various Shifts Available:

Hours: 7:30 AM – 4:00 PM or 3:30 PM – 12:00 AM

Days: Wed-Sun, Thurs-Mon, Fri-Tues or Sat-Wed

Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.

As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

Responsibilities:

  • Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation

  • Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines

  • Assist in gathering performance metrics and reporting observations to improve system functionality

  • Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface

  • Follow company protocols and regulatory requirements to maintain high operational standards

Requirements:

  • Excellent driving history and no criminal history

  • 2+ years of experience in operations, technical support, software testing, or a similar field

  • Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles

  • Excellent written and verbal communication skills

  • Willingness to work flexible shift hours

Bonus Qualifications:

  • Experience with QA testing or working in the autonomous vehicle industry

  • Bachelor’s degree in STEM, analytics, or related field

  • Basic understanding of data analysis to help build out and analyze metrics

  • Strong familiarity with video game-style controls or simulation software

Benefits:

  • Pre-tax commuter benefits

  • Employer subsidized health care benefits

  • Flexible Spending Account for healthcare-related costs

  • Short and long term disability coverage and life insurance

  • 401k package

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