System Administrator (L2) – MSP Environment

System Administrator (L2) — MSP Environment

We’re a growing Cloud Services Provider based in Columbia, MD focused on helping small and mid-sized businesses modernize, secure, and scale their IT environments. Our team is known for being collaborative, approachable, and invested in developing engineers who want to grow their careers—not just close tickets.

Due to continued growth, we’re looking for a Client Support Engineer (Level 2) who enjoys problem-solving, working directly with clients, and expanding their technical skill set in a fast-paced MSP environment. This role is ideal for someone with 2–5 years of MSP or IT support experience who wants exposure to cloud, security, and client-facing responsibilities.

What You’ll Do

• Provide Tier 2 support for a portfolio of managed clients, both remote and occasional on-site
• Troubleshoot and resolve server, desktop, hardware, and application issues
• Act as a technical point of contact for clients, helping translate technical issues into clear, business-friendly explanations
• Support Microsoft 365, Azure, SharePoint, Windows Servers, macOS, and Google Workspace environments
• Assist with onboarding new clients, system upgrades, and infrastructure improvements
• Work alongside senior engineers and leadership to learn best practices in MSP service delivery and cloud operations

What We’re Looking For

• 2–5 years of experience in an MSP or structured IT support environment
• Strong foundation in:
• Windows & macOS support
• Microsoft 365 (users, mailboxes, licensing, troubleshooting)
• Basic Azure concepts and cloud fundamentals
• Server and hardware troubleshooting
• Exposure to IT security tools such as endpoint protection, content filtering, or vulnerability scanning
• Familiarity with backup, disaster recovery, or cloud storage solutions
• Comfortable working directly with clients and explaining technical concepts clearly
• Curious, coachable, and eager to grow technically and professionally

Compensation

• $55,000 — $70,000 base salary

Benefits

• Certification reimbursement + paid training and goal-based performance plans.
• Bi-annual performance bonuses.
• Health, dental, and vision 100% covered by the company.
• Generous PTO.
• 401(k) with company match.

Why This Role?

• This is not a dead-end support role. You’ll gain hands-on experience, real client exposure, and structured mentorship while working with a team that values learning, accountability, and collaboration. If you’re looking to grow beyond basic ticket work and build a long-term career in managed services, this role gives you the runway to do it.