ServiceNow Solution Architect – Need Strong Coding experience

ServiceNow Solution Architect

Location- US – San Jose , CA — Remote

Job Description

Jade is looking for resources (8-12 years of exp):

As a Solution Architect, you will work at the intersection of product, platform, and data, ensuring that learning solutions are designed for scalability, reliability, and seamless integration. The ideal candidate has deep expertise in enterprise solution architecture, customer experience or learning platforms, and large-scale workflow automation, with hands-on experience in ServiceNow or equivalent enterprise systems.

Key Responsibilities

Solution Architecture & Design

Architect end-to-end solutions for the ServiceNow University product, enabling AIpowered

learning workflows, proactive engagement, and connected experiences.

Define solution blueprints that integrate data, workflows, AI/ML capabilities, and

third-party systems.

Collaborate with product managers, platform engineers, and solution architects across

CCX to ensure alignment and reuse of common patterns.

Design extensible APIs, integration frameworks, and workflow automation patterns.

Learning Platform Enablement

Partner with engineering teams to translate business requirements into technical

designs.

Define technical architecture for AI-powered Learning including in Simulation modes.

Ensure data consistency, security, and compliance across the platform.

Drive adoption of best practices in platform configuration, extensibility, and

modularization.