ServiceNow Engineer – Platform Operations

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LOGIXtech Solutions
New York, NY, United States
  • Finance

Our client, a leading financial company, is hiring a ServiceNow Engineer – Platform Operations on a contract basis

Job ID #: 83944

Work Location : Remote

Summary:

Client is currently seeking a ServiceNow Engineer – Platform Operations to join our Digital Nexus technology organization

Responsibilities:

  • Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
  • Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
  • Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
  • Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
  • Manage platform health, monitoring performance, and maintaining integration points
  • Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions

Qualifications:

  • Minimum three years of recent practical experience developing, and supporting ServiceNow in an enterprise environment
  • Bachelors degree from an accredited college or university in computer science, information technology, or related field is preferred; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred
  • Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API)
  • Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment
  • Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred
  • Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. client, LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Pay Range: $82-83

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