Service Writer

Bobcat of Atlanta We are an authorized dealer of new and used Bobcat compact construction equipment including skid steers track loaders compact excavators telehandlers utility vehicles and more We provide service both in the field and in our facility Bobcat of Atlanta Norcross is seeking a Service Writer to join our busy dealership Successful candidates will have mechanical aptitude great customer service skills and a willingness to learn our business Responsibilities Schedule all service work and provides supervision of administration and warrantyTake all service requests from salesmen and customers as a service writerOpen close and manage all service ticketsUnderstanding of the billing processAnswer phones and direct calls to the appropriate departmentCommunicate with Parts Department and Warehouse team for technician parts needsVerify parts are entered properly on service ordersAssist the service manager in meeting department goals as neededGreet customers and assist with unloadingloading machinesCommunicate effectively to customers regarding technicians findingsAssist with assigning jobs to techniciansMaintain awareness of job status and time requirements of all jobs in the shop in order to communicate appropriate timelines of repairs with service team and customersProactively communicate with customers when repairs will take longer than originally quoted andor if more issues have arisen in the repair processAlways operate in and maintain a safe work environment; obey safety rules and wear required safety PPEAdditional duties as assigned Qualifications Bilingual in Spanish is preferredPositive outlook and excellent communication both verbal and writtenExcel in a high volume fast paced environmentCreative problem solverExcellent customer relations skillsGood computer and systems knowledgeExperience with construction or ag equipment preferredFamiliarity with the inner workings of a service driveMust be able to pass a drug screenValid drivers license in good standing is preferred Physical Requirements Occasionally lifting carrying up to 10 pounds or pushingpulling small objectsPhysically able to operate construction equipment and forkliftsPhysically able to operate a variety of automated office machines including a computer printer facsimile machine copy machine calculator telephone etc on a repetitive basisOccasionally exposed to weather conditions fumes and loud noiseRegularly required to stand walk reach with hands and arms grasp or pull and lift objects Occasionally required to sit climb and balance kneel stoop crouch crawl and lift Benefits Health Vision and Dental InsuranceCritical Care and Accident Insurance401K PlanProfit SharingBonus ProgramShort and Long term DisabilityCompany Paid Life InsuranceEMPAC Employee Assistance ProgramChristmas Savings ProgramPaid Vacation and Flex TimePaid TrainingMany opportunities for advancement We prefer to promote from withinFamily friendly company We are an equal opportunity employer and prohibit discriminationharassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws