Service Specialist

Overview:

The Service Specialist is responsible for maintaining excellence in customer service to ensure that all clients, internal and external, are treated equally while utilizing each of our core values. This position is also responsible for timeliness and accuracy of all data entry into Ultra Staff. Tracking and maintaining documents for our company, making sure to stay up to date and keeping us compliant. Retrieving sensitive information from internal staff members. Working with a team daily and must be able to multitask. Completing tasks in a timely manner is required. Service Specialist will also share the responsibility in interacting with customers/ internal team members via telephone, email, online chats providing support and information on an assigned service. Ensure that appropriate actions are taken to resolve problems and concerns.

Location: Remote

Essential Job Functions

• Building of exceptional relationships with internal employees Service, Payroll, Sales and Recruiting

• Maintain files containing confidential information

• Maintain client billing info (new/edit/changes)

• Assist with annual Customer rate increase

• Interface with payroll and billing

• Manage web portal entry in client file

• Help obtain the necessary documents from internal staff

• Track and maintain any company-specific documents

• Collaborate with Sales, Recruiting, Compliance and Payroll to help ensure cohesiveness

• Reinforces a culture that places an emphasis on worker safety being #1

• Other related jobs and duties may be assigned.

Experience

• 3 Years Transportation experience preferred.

• Ability to manage multiple complex projects independently and meet deadlines under pressure.

• Excellent communication skills, both written and verbal, and ability to persuade an audience.

• Ability to effectively interact and build relationships with a diverse employee population.

• Excellent problem-solving & judgment.

• Desire to work in a collaborative team environment.

• Valid driver’s license and a car that can be used for work

Salary Range: $25.00 to $27.00 per hour, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 15 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com , or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Centerline Drivers, a TrueBlue company, is a trusted staffing and compliance partner in the transportation industry with over 45 years of expertise. We specialize in connecting professional truck drivers with the right opportunities while providing our clients with a reliable and safety-focused workforce. Each year, we fill thousands of assignments across the U.S., helping businesses maintain efficiency and productivity.

Our commitment to safety, client satisfaction, and driver support is exemplified by our perfect DOT audit record and dedicated 24/7 service center. With advanced driver recruitment technology and a dedicated mobile app, Centerline makes it easy for drivers to find positions that match their skills and lifestyle, while businesses benefit from expertly matched drivers ready to meet their unique needs.