Service Manager

Berry Tractor & Equipment is a full service heavy equipment dealership Our equipment includes Komatsu and BOMAG to name a few Berry Tractor maintains a large rental fleet and provides repair and maintenance services on site or in our well equipped shop Berry Tractor & Equipment is looking for a Service Manager If you have previous experience working on constructionag equipment have management experience and are looking to expand your knowledge and career with Bobcat equipment apply today Responsibilities Handle the daily operation of the Service Department Maintain an adequate and appropriate staff of qualified trained and customer facing service technicians Conduct regular not less than monthly meetings to compare performance with standards and goals; conduct annual performance reviews Implement competitive compensation and incentive programs for all service job functions Provide quality service in a timely manner for both customer and company equipment that results in an efficient profitable and organized department Determine repair methodologies and job flows to improve the effectiveness the efficiency and customer happiness Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work Responsible for all warranty service to insure fair and equitable treatment of the customer and the company Optimize warranty reimbursement from vendors Develop and schedule sales and expense budgets in cooperation with the Shop Foreperson and Branch Manager Capital expenditures will be forecast in order to maintain the various departments and assist in their improvement Developmaintain all service efficiency and management reports and reporting methods Responsible for the condition of the shop including keeping the shop equipment including vehicles in good repair and maintaining proper housekeeping Align with all governmental rules and regulations OHSA EPA Qualifications 3 5 years management experience preferred Prior experience as a field or service technician preferred A team orientation with a strong sense of commitment to the customer and service team Personable problem solver a leader ethical intelligent and able to function calmly in stressful situations Ability to develop and maintain relationships with customers suppliers other department personnel peers and management Benefits Health Vision and Dental Insurance Boot and Safety Glasses Reimbursement Christmas Savings Program Paid Vacation and Flex Time Matching 401K Plan Profit Sharing and Bonus Program Short and Long term Disability Company Paid Life Insurance Critical Care and Accident Insurance Employee Assistance Program Paid Training Many opportunities for advancement We prefer to promote from within Family friendly company Physical Requirements Occasionally lift carry push or pull 50 100 pounds Physically able to operate a variety of automated office machines including a computer printer facsimile machine copy machine calculator telephone etc on a repetitive basis Regularly required to stand walk reach with hands and arms grasp or pull and lift objects Occasionally required to sit climb and balance kneel stoop crouch crawl and lift We are an equal opportunity employer and prohibit discriminationharassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws