Senior Account Services Specialist

Introduction Do you want to join an organization that invests in you as a Senior Account Services Specialist? At HCA, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits At HCA, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K (100% annual match – 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!
• Learn more about Employee Benefits

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Account Services Specialist like you to be a part of our team.

Job Summary And Qualifications The senior account services specialist supports the AVP of account services and directors of account services by assisting with corporate project coordination, internal communication, and day-to-day operational tasks across marketing and creative initiatives. This role focuses on organization, accuracy, and follow-through, helping ensure work moves smoothly between teams. This role keeps projects organized, teams aligned, and the details handled—while building a strong foundation in account management.

This position is ideal for someone early in their account or marketing career who wants exposure to how in-house teams operate and collaborate. The role is designed as a stepping stone on the accounts team, with increasing responsibility for projects, stakeholders, and decision-making over time.

What you will do in this role: Account and Stakeholder Support

• Assist with day-to-day communication between internal teams and stakeholders
• Help prepare meeting agendas, notes, and status updates and transfer them to the project management system
• Track requests, timelines and action items
• Escalate questions or issues to account leadership when needed

Project Coordination

• Creation and maintenance of project timelines
• Support project timelines and task tracking across teams
• Help coordinate project kickoffs and follow-up communications
• Track deliverables through review and approval processes
• Maintain organized project documentation and files

Creative Services Support

• Assist with gathering information needed for briefs and requests
• Help ensure feedback is collected and shared clearly
• Support consistency with brand guidelines and project requirements
• Proof materials for accuracy and completeness when needed
• Assist in the creation of briefs and pitch decks for clients
• Decipher and communicate accurate client feedback to the creative services team

Operational Support

• Lead print and print vendor management support, ensuring quality, accurate specs, timelines and communication with internal design team
• Assist with basic budget tracking and purchase order coordination
• Help monitor scope changes and flag them to account leadership
• Support scheduling, resourcing coordination, and meeting logistics
• Keep tools and trackers up to date (project management systems, status reports etc.)
• Maintain project status in project management tool (Workfront)

Team Collaboration & Learning

• Act as a reliable, professional point of contact for internal teams
• Ask questions and seek clarity to improve processes
• Learn internal workflows, tools, and best practices
• Contribute positively to team culture through organization and teamwork
• What qualifications you will need:
• Bachelor’s degree in marketing, design, creative development or similar fields
• 3 years’ experience in a strategic account or project role for a creative or marketing department in a corporation or agency
• 2+ years’ project management platform experience
• Comfortably partner and communicate with team members and stakeholders to easily build and cultivate relationships
• Manage ambiguity and change with patience and grace
• Effectively manage multiple projects and tasks of varying complexity and urgency
• Meet deadlines and work well under pressure

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Good people beget good people.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.