Robot Technical Support Engineer (Field Service Engineer)

Sudo AI Logo
Sudo AI
Boston, MA, United States
  • Hardware
  • FullTime

Company Description

Sudo AI is building the platform for developers to create the next generation of intelligent robotic applications — systems that will transform industries and everyday life.

We develop foundation models for robot manipulation, trained in large-scale simulated environments where robots gain experience across millions of scenarios before deployment. By bridging simulation and the real world, we enable a faster, more scalable approach to building and deploying robot intelligence across factories, warehouses, and beyond.

Role Description

We are seeking a hands-on and technically capable Robot Technical Support Engineer (Field Service Engineer) to support deployment, maintenance, troubleshooting, and system updates of our mobile robot platform.

This role requires strong mechanical/electrical troubleshooting skills, hardware repair capabilities, and basic Linux/system deployment experience. You will work closely with R&D and customers to ensure robots operate reliably in real-world environments.

Responsibilities

  1. Hardware Maintenance & Repair
  • Perform on-site installation, commissioning, maintenance, and troubleshooting of robotic systems
  • Diagnose and replace hardware components including: Mechanical/structural assemblies, motors, encoders, and actuatorsSensors, cameras, LiDAR, and related peripherals, wiring harnesses, power systems, control boards, and industrial PCs
  1. System Deployment & Software Update Support
  • Assist R&D teams in deploying robot software/system updates
  • Execute system maintenance and deployment tasks in Linux environments, including:
  • Software/package installation and updates
  • Script execution and configuration changes
  • Service management and restart
  • Log collection and basic troubleshooting
  • Network and connectivity setup
  1. Field Support & Customer Success
  • Support robot deployment, testing, and acceptance at customer sites
  • Respond to field issues and drive root-cause analysis with engineering teams
  • Document troubleshooting procedures, issue reports, and maintenance records
  1. Cross-Functional Collaboration
  • Work closely with R&D, QA, and Product teams to provide field feedback
  • Help improve service manuals, SOPs, and troubleshooting documentation
  • Support hardware validation and failure analysis for new product iterations

Qualifications

  1. Associate’s/Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automation, Robotics, or related field

  2. 2 years of experience in robotics, automation equipment, industrial machinery, or field service engineering

  3. Strong hands-on mechanical and electrical troubleshooting ability

  4. Able to independently perform:

  • Mechanical disassembly/assembly/adjustment
  • Electrical component replacement and wiring
  • Hardware fault diagnosis and repair
  1. Familiar with Linux command-line operations, able to perform:
  • SSH remote access
  • File/directory management
  • Shell script execution
  • Software/package installation and updates
  • Service management (systemctl / Docker preferred)
  • Network configuration and log inspection

Preferred Qualifications

  1. Experience with ROS / ROS2

  2. Experience supporting mobile robots / AMRs / AGVs / service robots

  3. Previous experience in robotics field deployment / technical support / FAE roles

Why Join Us

Work on cutting-edge mobile dual-arm robotic systems

Gain exposure to full-stack robotics systems: mobility, manipulation, sensing, control, and software

Collaborate directly with world-class robotics R&D teams

Play a key role in bringing advanced robotics into real-world applications

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