Resource Coordinator

Responsible for appropriate resource planning of field service employees within Salesforce Review Salesforce time entry and manage unassigned time- any jobs without purchase orders assigned time to jobs once they were received Update job schedule due to customer changes, emergency work, and schedule changes Schedule warranty, emergency, and productive jobs Obtain necessary test equipment and materials based on job requirements Field emergency customer calls to gather critical information and pass it on to the appropriate party for action Provide clear project details and customer expectations on work to be performed Complete work order requirements and update when orders can be invoiced Participation in backlog meeting reviews Strong communication with sales engineers, Sales, and customers Handles administrative tasks of District Operations Center – shipping and receiving, ordering test equipment or materials needed of job sites Provide comprehensive scheduling of resources for implementation of Power Management and mission critical monitoring and control systems including Foreseer, Bright Layer, and next generation Power Monitoring platforms. Provide coordination and single point of contact to customers in the areas of maintenance, repair, training, and modification of power management, control, and mission critical systems. Provide detailed and timely tracking and coordination from initial request to scheduling, preparation, performance, close-out, and invoicing of customer-requested maintenance and service issues. Tracking of associated Service and Labor for scheduled projects as needed to include invoicing and billing. support for this position. High school diploma OR GED Minimum of 3 years of experience working with Power Management, Power Control, Mission Critical, SCADA, or Building Management systems. No relocation will be offered for this role. Candidate must reside within the Central or Mountain time zone in order to be considered. Active duty military candidates are exempt from this requirement. Possess and maintain and active and unrestricted driver’s license Bachelor’s degree in a technical discipline (Electrical/Computer Engineering, Computer Science) Professional Management Certification 3+ years of experience with customer service, scheduling, planning, creating a MOP (Method of Procedure) for customer work expectations, or project coordination in a manufacturing or service environment. Successfully complete and maintain compliance with the company’s safety program. Experience with HMI (Human Machine Interface) software and power monitoring software packages. Knowledge of troubleshooting, test and repair techniques. Advanced understanding of the company’s and competitor’s automation and power management systems and services. Computer literacy. Working knowledge of all software packages relevant to successful performance of tasks. Demonstrated ability in verbal and written communication skills. Ability to communicate technical information to non-technical personnel, educating customers, and presenting information to internal and external customers. Working knowledge of billing and invoicing practices for service. Knowledge of parts, part masters, bill of materials. Knowledge and practice of safety precautions related to working with automation and power management systems. Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction. Demonstrated capability in effectively managing multiple projects with various goals, deadlines, and budget constraints.

Eaton