Residence Services Representative

1 Position Summary and Job Magnitude The Residence Services Representative is responsible for responding to student and guest inquiries service requests and carrying out daily operational duties They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service striving for high customer service satisfaction at all times The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests as well as all members of the residence staff team 2 Essential Functions and Basic Duties Demonstrate a high degree of customer service on phone calls via email and in personUtilize Campus Living Centres computer softwareFinancial administration including processing payments invoices and reviewing accountsMaintain video surveillance and ensure that cameras are recording at all timesCommunicate pertinent information between staffMaintain student and guest privacy Knowledge of emergency procedures and on call staff proceduresKnow who to contact for various situations including residence staff and facility contractorsEnsure the room status is updated from the housekeeping department Handle in a professional manner; reservations check ins check outs and account settlementMaintain the appearance of the desk lobby and office area at all timesUnderstanding of building departments including maintenance housekeeping residence life and conference and salesResponsible for the front desk operations including making guest key cards payments financial administration producing office reports and keeping key areas tidy and organizedEnsures building keys are used appropriately and responsiblyAny other duties as assigned Health & Safety Work in the manner and with the protective devices measures and procedures required by the OHSA regulations and Campus Living Centres eg wearing safety shoes confining hair jewelry or loose clothing around moving parts etcOnline training modules and in person training must be completed before starting regular dutiesWHMIS 2015 and GHS system and standard operating procedures training must be completed prior to beginning regular duties3 Qualifications Education High School Diploma some College or University preferred SkillsAbilities Must possess excellent verbal communication skillsMust possess excellent customer service skillsMust possess positive attitude Work independently without constant supervisionMust be able to handle multiple projects at once Experience Required Minimum of 1 year industry experience or equivalent customer service experience NOTE This position will be for 8 16 hours a week including Days Evenings Nights Weekends