Remote – Customer Service Representative

About the Opportunity:

Provide customer service support as the initial point of contact for inquiries from potential and existing beneficiaries and community-based organizations related to a state healthcare assistance program. Assist with enrollment, documentation, and provide accurate information on program policies.

Responsibilities:

• Act as initial contact for inquiries from applicants and beneficiaries regarding the healthcare assistance program

• Provide one-to-one telephone support with applicants, beneficiaries, and enrollees

• Accurately document enrollment requests, status changes, complaints, and grievances

• Enter application and enrollment information into a web-based system for telephone applicants

• Maintain proficiency in program rules, guidelines, and related policies

• Provide clear, accurate, and objective information based on program requirements

Requirements:

• Basic understanding of call center environments and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers

• Problem-solving skills using analysis and feedback

• Ability to work effectively with diverse populations

• High School diploma or GED

• Background and drug screening required

Compensation:

• Estimated hourly rate: 16.00 per hour

Benefits & Perks:

• Full-time status with full benefits

• Paid training

• Equipment provided

• Training schedule: Monday to Friday, 8:00 AM to 5:00 PM for 5 to 6 weeks

• Work schedule: 40 hours per week with shifts 8:00 AM to 8:00 PM on Monday and Thursday, and 8:00 AM to 5:00 PM on Tuesday, Wednesday, and Friday

Note:

“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”