Regional Operational and Community Engagement (ROCE) Client Financial Advocate

Job Responsibilities Careers at DPH: Work that makes a difference!Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing EquityUnder direct supervision the Client Financial Advocate will support clients in the agency’s health services clinics by conducting registration interviews, assessing financial eligibility, processing client information, and ensuring the delivery of services aligns with the agency’s core values. This position operates under direct supervision and follows the agency’s policies and procedures to maintain efficient, confidential, and effective service delivery.Meet, interview, and assist public health clients on-site, ensuring that interactions align with program policies and procedures. Process client information accurately, complete medical records, and update client profiles in Statewide Immunization Online Network (SIMON), Electronic Health Records (EHR), and Private Pay databases. Answer phone calls, schedule appointments in the EHR system, and assist clients with inquiries. Maintain strict confidentiality and uphold the highest standards of client privacy. Complete and submit all required documentation, including Personnel Cost Accounting System (PCAS), South Carolina Enterprise Information System (SCEIS), leave requests, and in-service/training requests, following agency policies. Participate in required and optional training opportunities for professional development. Contribute to disaster response efforts as needed, supporting agency operations during emergencies. Other assigned program support functions.Collaborate with other team members to ensure the effective delivery of services and promote a positive, supportive working environment. Actively participate in team meetings and contribute to team goals and initiatives. Completes other duties as assigned including but not limited to: Facility representative: Daily opening and closing of the clinic area. Collaborating with Health Department Manager, Administrative Manager, supervisor or program on office supply inventory, ordering and procurement processes and procedures. Responsible for organization and upkeep of supplies. Provides assistance with the safety of the clinic area. Answers phone and direct calls appropriately internal and provide external community resources phone numbers and addresses as needed and schedule appointments. Issues and documents/tracks Overdose (OD) safety kits Naloxone (NARCAN) and COVID test kits to customers. Completes all required agency trainings and optional trainings for individual employee development. Complete PCAS and SCEIS daily.Minimum and Additional RequirementsState Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma.Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.Agency Additional Requirements: A high school diploma or GED with one (1) year related clerical experience or high school diploma or GED with any amount of SCDHEC/SCDPH work experience Must possess a current driver’s license. Must be able to lift 30 pounds and able to sit or stand for long periods of time with some bending, reaching, stooping and pulling. Must possess tact and ability to communicate effectively, both orally and in writing with co-workers and general public.Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.Additional Comments EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn’t impose an undue hardship or pose a direct threat to the health and safety of others.STATE DISASTER PLAN: In accordance with the State’s Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.DRIVING RECORD: If this position requires the applicant to possess a valid driver’s license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.The South Carolina Department of Public Health offers an exceptional benefits package for Temporary Grant positions that includes:

15 days Annual (Vacation) Leave per year
15 days Sick Leave per year
13 Paid Holidays
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click

for additional information. * S.C. Deferred Compensation Program available

Retirement benefit choices *
State Retirement Plan
State Optional Retirement Program

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.Insurance Benefits
Eligible employees may enroll in , which includes prescription coverage and wellness benefits. include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.Retirement Benefits
State employees are also offered , including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the , which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.Workplace Benefits
State employees may also be eligible for , including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01Do you have a high school diploma or GED and with one (1) year related clerical experience?

02Do you have a high school diploma or GED with any amount of SCDHEC/SCDPH work experience?

03Do you possess a valid SC driver’s license and reliable transportation?

04Are you able to lift thirty (30) pounds?

05Are you a current or former SCDPH/SCDHEC employee?

06If you answered “Yes” to question # 5, what program are you currently working in or what area did you work? If you answered “No” to question # 5, please enter N/A.07Are you willing to accept a salary within the agency hiring range $32, 875 – $34,000?

08Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. The application and not an attached resume will be reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.09Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. I have read and acknowledge the above statement.

10If this position requires the applicant to possess a valid driver’s license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record. I have read and acknowledge the above statement.

Government Jobs

Apply for job