Professional Billing Applications Analyst I: IT Epic

JOB DESCRIPTION Primary Duties and Responsibilities

• The Application Analyst is responsible for configuring, testing, implementing, and supporting the clinical, financial, or administrative, and/or other healthcare information systems used for the delivery of patient care and/or other supporting functions of the organization.
• Oversees practices and processes to ensure integrity, safety, and availability of all data and applications, supporting the goals and objectives of the customer as well as the business needs of Hoag.

Key Functions Include:

• Collaborating with key stakeholders, end users, and other members of the business teams to optimize system configuration, function and access.
• Evaluate problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities.
• Responsible for the build and maintenance of various system dictionaries, profiles, tables and other configuration points.
• Identifies system enhancement requests and works with the team to implement as applicable.
• Coordinates with the vendor as appropriate.
• Tests the system, including any configurations, customizations and new releases, prior to production implementation.
• Works with end-users to assist with the design and testing of system reports and communicate changes to end users and other staff as applicable.
• Participates as a team member in various projects.
• Prepares for and participates in system design, validation and/or remediation sessions
• Performs all the functions above with supervision as needed. Performs other duties as assigned.

Lab Department

• Responsible for change control, testing and validation to ensure integrity and accuracy of inbound, instrument, billing and results interfaces including results display in the Electronic Medical Record.
• Ensures compliance with IT-related requirements of the College of American Pathologists and other applicable regulatory agencies.

Supply Chain Contracts Analyst

• Serves as a liaison between Hoag contract owners and contractors.
• Negotiates, monitors and implements and processes supply and purchase service contracts.
• Serves as an internal consultant regarding contract language and analysis.
• Maintains contract data base for documentation of contracts.
• Manages internal workflow and contract approval process.
• Responsible for annual review of contract performance including expenses, key performance indicators against contractual obligations and regulatory guidelines healthcare applications.
• Works with legal staff to ensure areas of risk/exposure to the corporation are addressed.

QUALIFICATIONS Education and Experience Required: High School Diploma or equivalent required.

Preferred:

• Associate’s Degree in Computer Science, Information Systems or equivalent experience in a related field.
• Two years’ experience with the application, module or equivalent system as assigned.
• Two years’ experience working in a Health Care Application Services department, preferably in an integrated health system environment within an acute care environment.
• Proficient with Microsoft Office or Google Workplace tools, including Word, Excel, PowerPoint, Visio, and Project
• Professional Billing or Finance experience.

Required:

• Familiar with health care contracting and supply chain contacts for services and supplies.
• At least one year experience with contract management in a health care system.
• Experience in hospital environment.

Preferred:

• Master’s Degree Business, Supply Chain or related field.
• At least two years’ experience with contract management in a health care system.

License Required Current CA driver’s license for local travel

License Preferred N/A

Certifications Required

• IT Department EPIC only

N/A

Certifications Preferred

• IT Department EPIC only
• Other certification with the application(s) within their area of responsibility and support
• Lab Department only
• Clinical Laboratory Scientist

ABOUT US Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women’s health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/ .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.