Practice Associate IV – Specialty Coordination – Ophthalmology #Full Time

Top Healthcare Provider Network The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties Job Summary The Practice Associate IV Specialty Coordination FPO is an experienced professional with exceptional medical practice support skills & in depth knowledge of patient care coordination and back office responsibilities including complex scheduling referrals and inter specialty scheduling The role uses initiative in completing assignments independently and with minimal supervision The Practice Associate IV serves as the primary administrative support for 1 or more providers and ensures an efficient daily provider workflow and a positive patient experience related to patient arrival patient interactions relating to registration and appointment scheduling as well as other administrative inquiries The Practice Associate IV is part of a team that delivers an exceptional patient experience through kindness inclusion integrity accountability and excellence Job Responsibilities Greet patients and visitors answer patient telephone calls promptly and respond to patient portal messages and voicemailsReview the daily and weekly schedule frequently to ensure accuracy of the visit provider appointment duration patient insurance participation status with the visit provider visit reason and visit typeObtain all required registration and intake information from patients necessary for an efficient check in process; verify andor update any new insurance eligibility benefits or other information prior to the start of the patient appointment in the electronic health record EHR; accurately indicate arrivals cancellations and no shows in the EHRSchedule follow up appointments referrals and other related tests as requested by the provider Obtain prior authorizations and referrals for follow up care as needed by insurance planCollect all time of service and past due payments prior to the start of the appointment Settle cash drawer in the EHR on a daily basisEducate patients on benefits on using patient portal and assist patient to sign up for patient portalMay rotate to other sites and serve as Team Lead andor Preceptor May supervise tasks and determine resolution andor escalate as appropriate May assist SupervisorManager with special projects as neededEnsures warm transfer of callsinquires are routed to the correct party for resolution Escalates cases as appropriate Monitors identified trends and ensures resolutions are developed and implementedCommunicates insurance participation financial responsibility if applicable and time of service policy to patient populationEstablishes a positive engagement with patients and their families based on trust patient centered service and addressing needs Supports patients and families through entire treatment planPerforms other related duties as assignedCoordinate and schedule surgeries procedures and other specialty servicesSchedule post operative and other follow up appointments and other related tests as requested by the physicianAct as the primary contact for patients and responding to telephone inquiries Assist with obtaining medical clearance EKGs and HNP when necessaryFunction as a liaison between attending physician patient and the OR and patient with all aspects of the surgical schedulingEnsure that patients have appropriate instructions related to the surgery including pre and post operative directionsVerify patient insurance eligibility benefits and coordination of benefits prior to the procedure date Inform the patient on fees and ensures collection of pre surgical and pre procedure paymentServes as a first point of escalation for complex cases or scheduling issues Assists with educational sessions to train new staff in front end process Mentors Level I and Level II staff Assists with onboardingResolves escalated insurance related cases Escalates issue for resolution if and when appropriate Tracks and follows through for complete resolution Makes recommendation to updaterevise procedure or workflow as neededLeads a collaborative team oriented environment Facilitates team discussions about complex patient scheduling needs Helps identify solutions and takes ownership for resolving scheduling conflicts Communicates with management team and care providers to resolve scheduling issues Collaborates with all co workers and follows up as appropriate regarding reported complaints problems and concernsJob Qualifications Associates degree is required May be substituted by 2 years of relevant experienceA minimum of 5 years relevant experience or a combination of certifications coursework and experience is requiredAdvanced knowledgeproficiency of Medical TerminologyStrong organizational and problem solving skills and the ability to set priorities among multiple competing objectives tasks and initiatives is requiredCandidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact respect and sensitivity Excellent relationship management skills including but not limited to emotional intelligence interpersonal skills empathy and ability to handle situations with respect tact and sensitivityCandidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timelyAbility to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice Encourages positivity and adaptability to new and changing situationsAbility to work independently and multi task with constant follow throughCandidate must demonstrate excellent verbal and written communication skills Must be able to communicate to multiple stakeholder audiencesAbility to work collaboratively with a culturally diverse staff and patientfamily population demonstrating tact and sensitivity in stressful situationsStrong proficiency of Microsoft Office Word & Excel or similar software is required and an ability and willingness to learn new systems and programsrior experience in EPIC is preferredPrior experience in EHR is preferredPrior experience in Training is preferredPrior experience in medical office setting or a customer service environment is preferredBilingual EnglishSpanish a plus but not requiredHourly Rate Ranges 2958 3972 Note Our salary offers will fall within these ranges based on a variety of factors including but not limited to experience skill set training and education 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws