Practice Associate IV #Full Time

Top Healthcare Provider Network The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties Job Summary The Practice Associate IV is an experienced professional with exceptional medical practice support skills supporting the front desk operations in the Department of Radiology This position is a team lead that works with minimal supervision and supports peers with expertise organizational knowledge and guidance in support of the day to day operations in the Department of Radiology The Practice Associate IV is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service Oriented Trust Empathy Safety Inclusion and Communication Job Responsibilities Greet patients and visitors and answer patient telephone callsConduct pre registration check in check out appointments and other related tasks as requestedObtain all required registration and intake information from patients; verify andor update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals no shows reschedules and physician cancellations in Epic; collect all time of service and past due paymentsManage and review physicians schedules to ensure all authorizations and pre certifications for office visits and procedures are obtained Coordinate and schedule appointments procedures and other specialty servicestests as requestedAssist with coordination of care to other specialties and appointmentsFunction as a liaison between the clinical provider referring physician and patient in all aspects of scheduling appointments and related imaging servicesVerify patient insurance eligibility and benefits as neededConduct all pre determination authorization and pre certificationServe as a first point of escalation for escalated cases or front desk issuesMay rotate to other sites and serve as Team Lead andor Preceptor May supervise tasks and determine resolution andor escalate as appropriate Assist SupervisorManager with special projects as neededConduct audits to identify training gaps and monitor established service standards Make recommendations for remediation Track compliance education and training requirements of the unitProvide educational sessions to train new staff in front end processes Assign trainerstrainees and monitor progressAssist SupervisorManager with staff scheduling and coverage Other duties as assignedJob Qualifications Associate degree is required May be substituted by 2 years of relevant experienceA minimum of 5 years relevant experience or a combination of certifications coursework and experiencePrior experience in a medical office environment is requiredStrong customer service orientation interpersonal skills and the ability to deliver consistent exceptional service while demonstrating tact respect and sensitivity Well organized and ability to manage a demanding workload and moderately complex cases in an accurate and timely mannerAbility to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practiceExcellent verbal and written communication skills Must be able to communicate with multiple stakeholder audiencesStrong proficiency with Microsoft Office Word and Excel or similar software is required and an ability and willingness to learn new systems and programsPrior experience in a radiology or medical imaging office is preferredPrior experience in Epic is preferredPrior experience delivering training is preferredHourly Rate Ranges 2958 3972 Note Our salary offers will fall within these ranges based on a variety of factors including but not limited to experience skill set training and education 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws