Practice Associate IV #Full Time

Top Healthcare Provider Network The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties Job Summary The Practice Associate IV Orthopedic Surgery is an experienced professional with exceptional medical practice support skills The role uses initiative in completing assignments independently and with minimal supervision The Practice Associate IV addresses escalated issues and unfamiliar situations and mentors the Practice Associate I III roles The Practice Associate IV is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service Oriented Trust Empathy Safety Inclusion and Communication Job Requirements Greet patients and visitors and answer patient telephone callsReview the daily and weekly schedule frequently to ensure accuracy of the visit provider appointment duration patient insurance participation status with the visit provider visit reason and visit typeObtain all required registration and intake information from patients necessary for an efficient check in and out process; verify andor update any new insurance eligibility benefits or other information prior to the start of the patient appointment in the electronic health record EHR; accurately indicate arrivals cancellations and no shows in the EHRSchedule follow up appointments referrals and other related tests as requested Obtain prior authorizations and referrals for follow up care as needed by insurance planOrganize received surgical requests and coordinate the scheduling of surgical procedures in Epic Obtain all required registration and intake information from patients necessary for an efficient check in process; verify andor update any new insurance eligibility benefits or other information prior to the start of the patient appointment in the electronic health record EHR; accurately indicate arrivals cancellations and no shows in the EHRSchedule post operative and other follow up appointments and other related tests as requested by the physicianServes as a first point of escalation for complex cases or scheduling issuesMay rotate to other sites and serve as Team Lead andor Preceptor May supervise tasks and determine resolution andor escalate as appropriate Serves as a point person for specific group of providers and provide cross coverage to others as operational needs dictateAssists SupervisorManager with special projects as neededProvides educational sessions to train new staff in front end process Tracks compliance education and training requirements of the unitOther duties as assignedJob Qualifications Associates degree is required May be substituted by 2 years of relevant experienceA minimum of 5 years relevant experience or a combination of certifications coursework and experienceCandidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact respect and sensitivity Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timelyAbility to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice Encourages positivity and adaptability to new and changing situationsCandidate must demonstrate excellent verbal and written communication skills Must be able to communicate to multiple stakeholder audiencesStrong proficiency of Microsoft Office Word & Excel or similar software is required and an ability and willingness to learn new systems and programsPrior experience in EPICEHR is preferredPrior experience in Training is preferredPrior experience in a medical office setting is preferredBilingual EnglishSpanish a plus but not requiredHourly Rate Ranges 2958 3972 Note Our salary offers will fall within these ranges taking into account experience skill set and other differentiating factors including education 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws