Practice Associate IV #Full Time

Top Healthcare Provider Network The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties Job Summary The Practice Associate IV Urology is an experienced professional with exceptional medical practice support skills This position is also a lead role that uses initiative in completing assignments independently and with minimal supervision in support of the day to day operations of practice and patient care in the Department of Urology The Practice Associate IV is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service Oriented Trust Empathy Safety Inclusion and Communication Job Responsibilities Greet patients and visitors and answer patient telephone callsReview the daily and weekly schedule frequently to ensure accuracy of the visit provider appointment duration patient insurance participation status with the visit provider visit reason and visit typeObtain all required registration and intake information from patients necessary for an efficient check in and out process; verify andor update any new insurance eligibility benefits or other information prior to the start of the patient appointment in the electronic health record EHR; accurately indicate arrivals cancellations and no shows in the EHRSchedule follow up appointments referrals and other related tests as requested Obtain prior authorizations and referrals for follow up care as needed by insurance plan May include surgical scheduling as neededCollect all time of service and past due payments prior to the start of the appointment Settle cash drawer in the EHR on a daily basis Ensures compliance with cash handling protocols Provides guidance to other Associates regarding complianceProvide general administrative support to physicians and managerPerforms other related duties as assignedServes as a first point of escalation for complex cases or scheduling issues May rotate to other sites and serve as Team Lead andor Preceptor May supervise tasks and determine resolution andor escalate as appropriate Serves as a point person for specific group of providers and provide cross coverage to others as operational needs dictate Assists SupervisorManager with special projects as needed May supervise specific tasks as determined by ManagerSupervisorProvides educational sessions to train new staff in front end process Tracks compliance education and training requirements of the unitCollaborates with Revenue Cycle for financial authorization and related activitiesProvides administrative support for department Chairman including special projects and assignmentsOther duties as assignedJob Qualifications Associates degree is required May be substituted by 2 years of relevant experienceA minimum of 5 years relevant experience or a combination of certifications coursework and experienceCandidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact respect and sensitivity Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timelyAbility to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practiceCandidate must demonstrate excellent verbal and written communication skills Must be able to communicate to multiple stakeholder audiencesStrong proficiency of Microsoft Office Word & Excel or similar software is required and an ability and willingness to learn new systems and programsPrior experience in EPICEHR is preferredPrior experience in Training is preferredPrior experience in a medical office setting is preferredBilingual EnglishSpanish a plus but not requiredHourly Rate Ranges 2958 3972 Note Our salary offers will fall within these ranges based on a variety of factors including but not limited to experience skill set training and education 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws