Practice Associate II – Specialty Coordination #Full Time

Top Healthcare Provider Network The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties Opportunity to grow as part of the Practice Associate Career Ladder Job Summary The Practice Associate II Specialty Coordination FPO is responsible for ensuring an exceptional patient experience during patient care coordination and back office responsibilities including complex scheduling and intra specialty scheduling The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness inclusion integrity accountability and excellence Job Responsibilities Greet patients and visitorsReview the daily and weekly schedule frequently to ensure accuracy of the visit provider appointment duration patient insurance participation status with the visit provider visit reason and visit type Proactively resolve issues discovered in the review with limited involvement of the patientObtain all required registration and intake information from patients necessary for an efficient check in process; verify andor update any new insurance eligibility benefits or other information prior to the start of the patient appointment in the electronic health record EHR; accurately indicate arrivals cancellations and no shows in the EHRSchedule follow up appointments referrals and other related tests as requested by the provider in a timely and accurate manner Obtain prior authorizations and referrals for follow up care as needed by insurance planAnswer patient telephone calls promptly and attempt to resolve patient inquiries within the same phone call Responds to patient portal messages and patient voicemail within 24 business hoursCollect all time of service and past due payments prior to the start of the appointment Settle cash drawer in the EHR on a daily basisEducate patients on benefits on using patient portal and assist patient to sign up for patient portalEnsures warm transfer of callsinquiries are routed to the correct party for resolution Escalates cases as appropriate Helps identify trends that need escalationCoordinate and schedule office visits and procedures Schedules ancillary services on behalf of patient and prepares requisitions Communicates insurance participation financial responsibility if applicable and time of service policy to patient populationEstablishes a positive engagement with patients and their families based on trust patient centered service and addressing needs in a timely manner Supports patients and families through entire treatment planPerforms real time insurance verification Informs patient of insurance requirements for services provided Escalates cases for resolution as appropriate Helps identify trendsMay rotate to other sites as neededMay assist SupervisorManager with special projects as neededJob Qualifications High school diploma or equivalency is requiredA minimum of 3 years relevant experienceIntermediate knowledgeproficiency of Medical TerminologyGood organizational and problem solving skills and the ability to set priorities among multiple competing objectives tasks and initiatives is requiredExcellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations Including the ability to maintain professional demeanor under pressure due to the high volume and urgent nature of callsExcellent relationship management skills including but not limited to emotional intelligence interpersonal skills empathy and ability to handle situations with respect tact and sensitivityCandidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timelyAbility to participate as a member of a team including demonstrating reliability punctuality professionalism respect and adaptability to new and changing situationsAbility to work independently and multi task with constant follow throughCandidate must demonstrate excellent verbal and written communication skillsAbility to work collaboratively with a culturally diverse staff and patientfamily population demonstrating tact and sensitivity in stressful situationsWorking proficiency of Microsoft Office Word & Excel or similar software is required and an ability and willingness to learn new systems and programsMust be a motivated individual with a positive mindset and exceptional work ethicPrior experience in EpicEHR is preferredPrior experience in a medical office setting or customer service environment is preferredBilingual EnglishSpanish a plus but not requiredHourly Rate Ranges 2476 3021 Note Our salary offers will fall within these ranges based on a variety of factors including but not limited to experience skill set training and education 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws