PC Analyst

What are you seeking in a new position? If you’re like many others, doing something meaningful is important to you. How about work/life balance? Affordable healthcare? Comprehensive well-being programs? An excellent retirement plan with significant employer contributions?

If you answered “yes” to these questions, keep reading. You can find it all right here in Pinal County. It might be time for a change of scenery, where you can make a difference and benefit from an employer who cares for and values its people.

Benefits Pinal County proudly invests in the future of our 2000 employees every day, and we have the best team! We offer a wide range of impressive benefits, including retirement plans that are among the best Arizona has to offer! Just take a look:

An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
Paid Vacation And Sick Leave
15 Vacation Days Accrued Annually Starting Day One
After Three (3) Years of Service, 18 Vacation Days Accrued Annually
After Five (5) Years of Service, 20 Vacation Days Accrued Annually
Ten Paid Holidays One Paid Floating Holiday to Use as You Wish
13 Sick Leave Days Accrued Annually Starting Day One
Paid Sabbaticals Every Five (5) Years
Two-Week Sabbatical After Five Years of Continuous Service
Three-Week Sabbatical After Ten Years of Continuous Service
Four-Week Sabbatical After Fifteen Years of Continuous Service
Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
Retirement Plans with Generous Employer Contributions – Guaranteed Lifetime Benefit!
Variety of Top Tier Affordable Medical Plans – Six Different Medical Plans to Choose From
Some Medical Plans with Zero Employee Premium Cost
Dental and Vision Plans
Comprehensive Wellness Program
Quarterly Wellness Challenges
Vision Exams and Optometry Events Onsite
Vaccination Clinics
Onsite Mammogram and Prostate Screening Events
Skin Cancer Screening Events Onsite
Biometrics and Health Screening Events Onsite
Financial Health and Retirement Planning Events Onsite & Online
Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
Tuition Reimbursement Program
Alternative Work Schedules
Telehealth
Qualified Employer – Public Service Loan Forgiveness Program – Department of Education
Employee Assistance Program with Ongoing Training & Development Options
Civil Service Leave
Van Pool Options
Short-Term Disability — Employer Paid
Basic Life Insurance – Employer Paid
Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Additionally, collaborate with a talented team committed to making Pinal County an outstanding place for residents and staff.

Working at Pinal County is an investment in YOU.

Apply today and find out why Pinal County is more than just a job.

Before you apply, watch this video to learn helpful tips for completing an application at Pinal County:

Application Tips Job Summary Install, configure, support, and maintain computer software applications, system interfaces, and related peripheral devices for the Information Technology (IT) Department. Provide experienced technical support, troubleshooting, and functional diagnosis for system users, including operating systems, specialty software applications, and integrated business systems under basic supervision.

Example of Duties Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

Install, configure, modify, diagnose, troubleshoot, and support computer software applications, standard software, specialty applications, and related hardware or peripheral devices.
Provide experienced technical assistance, functional application support, and user training; resolve software and system-related issues within scope of authority and training.
Interview users to collect information about application or system problems, lead users through diagnostic procedures, and determine whether issues are related to software, configuration, workflow, or user operation.
Define user problems, research and isolate error sources, implement application-based or configuration-based solutions, and follow up with users to ensure optimal system functionality.
Deploy new and enhanced software applications, updates, and related components for County users and specialized department systems, including integrated or mobile applications.
Replace or update defective or outdated software packages, configurations, or related components as needed.
Maintain and support IT hardware, specialized client equipment, audio/visual equipment, and peripheral devices, and perform preventive maintenance to minimize future system or application failures.
Evaluate County IT systems and identify application or system issues that may require improved technologies, updated configurations, or revised policies and procedures.
Research technical issues and recommend software solutions, application enhancements, components, and accessories; prepare reports on software utilization, system performance, and operational issues.
Refer complex problems that are beyond the skills of the PC Specialist to senior technical staff and track the issue until it has been resolved.
Cross-train in technical skills for maintaining IT hardware, software, databases, and servers, with emphasis on application support and system functionality.
Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
Perform other related duties as required.
High school diploma or GED equivalent.
Three (3) years of experience IT Technical Support.
Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Preferred Qualifications:

Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).
Successfully complete a thorough background investigation.
May be required to obtain additional specific skills training and technical certifications, including A , N , and Microsoft Certified Professional.
Knowledge of technical support principles, processes, and standards.
Knowledge of capabilities of IT systems, including networked environments and specialized hardware and software applications.
Knowledge of hardware, software, and peripheral equipment troubleshooting techniques.
Skill in installing, configuring, testing, operating, and maintaining IT hardware, equipment, software, and computer systems.
Skill in using basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.
Ability to assess customer support needs and implement effective solutions.

PHYSICAL DEMANDS: The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Independent body mobility to stand, walk, bend, and sit for prolonged periods of time and/or drive a vehicle. Manual dexterity to reach, and grasp; manual dexterity to hand write or use computer keyboard; vision sufficient to see/read; hear and speak to communicate with customers in person and over the phone.

Work Environment Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval. NOTICE TO APPLICANTS We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications. The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT). Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver’s License in accordance with Arizona State Law. Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.

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