Patient Services Specialist I #Full Time

Top Healthcare Provider Network The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties Opportunity to grow as part of the Call Center Career Ladder Job Summary The Patient Services Specialist I is part of a department based scheduling pod that handles large volumes of inquiries and requests from patients and customers for accessassistance in scheduling diagnostic services physician referralsappointments and general department information The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service empathy and patience Job Responsibilities Schedule appointment requestsCommunicate insurance participation financial responsibility and time of service policyObtain patients insurancedemographic information and register in EPICPerform real time insurance verification and interprets responses Escalates cases for resolution as appropriateParticipate in team discussions about complex patient scheduling needsAddress outstanding Epic work queue accountsSchedule Epic referralGeneral faxing filing and mail sortingProvide support and back up coverage as neededPerforms other related duties as assignedJob Requirements High School Diploma or the equivalent requiredMinimum of 1 year of relevant experience including proficiency in medical terminologyExcellent customer service and problem assessment skillsStrong proficiency in Microsoft Office Word & Excel or similar software is required and an ability and willingness to learn new systems and programsPrior high volume customer service experience in a call center environment is preferredBilingual EnglishSpanish a plusHourly Rate Ranges 2382 3002 Note Our salary offers will fall within these ranges based on a variety of factors including but not limited to experience skill set training and education 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws