Patient Services Specialist I #Full Time

Top Healthcare Provider Network The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties Opportunity to grow as part of the Call Center Career Ladder Job Summary The Dental Services Specialist I provides support to the system wide call center that handles large volumes of inquiries and requests from patients and customers for accessassistance in scheduling diagnostic services physician referralappointments and general information on CDM The Dental Services Specialist I is part of a team that delivers an exceptional patient experience through Service Oriented Trust Empathy Safety Inclusion and Communication Job Responsibilities Schedules appointment requestsCommunicates insurance participation financial responsibility if applicable and time of service policy to patient populationEnsure that patients understand the arrival and check in process pre appointment instructions and patient safety precautions and other relevant information Emails specialty patient forms if needed Obtain patients insurance and demographic information and ensure all obtained information is registered in EPICPerforms real time insurance verification and interprets responses Informs patient of insurance requirements for services provided Escalate complex issuescases to senior Dental Specialist or SupervisorManager for resolution Executes approved remedyEnsures that all clinic decision tree references clinic scripts and scheduling protocols are followed appropriately to avoid errors Must have the ability to adapt to updated scheduling protocols and expectations Contribute to the team by providing support and back up coverageGeneral faxing filing and mail sortingPerforms other related duties as assignedJob Qualifications High School Diploma or the equivalent requiredMinimum of 1 year of relevant experience including proficiency in medicaldental terminologyExcellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations Including the ability to maintain professional demeanor under pressure due to the high volume and urgent nature of callsExcellent skills in problem assessment using good judgment and collaborative problem solving in complex and interdisciplinary settings Excellent verbal and written communication skills including interpersonal skills Ability to communicate in a clear and concise manner and ensure understanding of information by patients and customersStrong proficiency of Microsoft Office Word & Excel or similar software is required and an ability and willingness to learn new systems and programsMust successfully complete systems training requirements add computer system requirement herePrior high volume customer service experience in a call center environment is preferredBilingual EnglishSpanish a plusHourly Rate Ranges 2430 3051 Note Our salary offers will fall within these ranges based on a variety of factors including but not limited to experience skill set training and education 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws