PATIENT SERVICE REP – (AOH) CARROLLTON HEALTH CENTER

Position Summary
Promotes a professional practice image by the efficient performance of a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and all visitors in a prompt and courteous manner, manages the telephone, schedules appointments, prepares charts, collects payments and co-payments, process forms and on occasion enters charges and payments in the computer system.Job Responsibilities

• Understanding of electronic charting to include scanning and indexing of all patient records.

• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.

• Performs patient registration.

• Collects, copies and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from the patients.

• Verifies medical insurance coverage and documents information prior to the patient’s departure from the office.

• Checks with insurance companies for benefits on elective procedures.

• Collects co-pays from insured patients and provide receipts when warranted.

• Notifies patients when a collection account must be satisfied at time of service.

• Acts as patient relations representative by answering patient inquiries either in person or on the telephone within the limits of his/her knowledge and medical practice policies. .

• Maintains an accurate file system for insurance eligibility lists and office forms (i.e., return to work; release of medical records, informed consents, prescription pads).

• Follow-up on patient no-shows; send reminder notices when appropriate. Send letter to PCP if necessary.

• Contact patients to remind them of upcoming appointments and rescheduling of bumped appointments.

• Follow confidentiality and security rules when providing information to outside sources.

• Accepts and signs for mail parcels and other deliveries according to office policy.

• Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.

• Maintains an orderly, neat and clean front desk area and waiting room.

• Verification of MFAP applications.

• Confirm pharmaceutical rep lunches.

• Performs other tasks as requested.

JOB DESCRIPTION AND STANDARDS Receptionist: Check-InQualifications Experience and Education: High school graduate or equivalent; completion of a recognized medical program preferred.Knowledge Of: Modern operational methods germane to a medical practice; clerical equipment, operations and processes, must have basic understanding of medical terms and abbreviations; usage of computer systems; the mechanics of HMOs, IPAs, and PPOs; various medical forms, reports and processing methods; possess a fundamental knowledge of basic billing procedures; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.Ability To: Make a great first impression and sustain it, answer multiline telephones, type at least 50 WPM and operate a 10-key adding machine; operate or learn to operate automated systems personal computers and fax machines; employ tact, diplomacy and compassion with all types of people; communicate well irrespective of the medium; exhibit strong interpersonal skills; maintained cooperative relationships with staff members, patients and physicians; communicate clearly and concisely; process a variety of medical reports and correspondence; follow set routines and be alert to variations and make decisions accordingly; persons working in this position must maintain organized and accurate records; exercise team coordination skills; serve as patient advocate; understand and enforce the financial policy of the practice and recognize correct costly data capture errors.

Aultman Health Foundation