Patient Relations Assistant (Quality & Safety Office) – Hong Kong Children’s Hospital

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Englewood, NJ, United States
  • Education
  • FullTime

Patient Relations Assistant (Quality & Safety Office) – Hong Kong Children’s Hospital – (

REF. NO.

: HKCH2608007)

Description

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| Application Deadline | : | 3 September 2026 |
| Date of Issue | : | 21 August 2026 |

++Vacancy Notification Circular No. HKCH2608007++

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| Position | : | Patient Relations Assistant |
| Rank | : | Executive Assistant I |
| Department /Hospital /Cluster | : | Quality & Safety Office, Hong Kong Children’s Hospital (HKCH), Kowloon Central Cluster |
| Pay | : | HK$24,675 – HK$29,195 per month Up to 5% of total basic salary as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance |

KeyResponsibilities:****

  1. Provide administrative and clerical support to ensure the smooth daily operation of Patient Relations Office.

  2. Assist in handling of enquiries feedbacks and complaints from patient and the public.

  3. Assist in incident management and coordinate risk reduction activities.

  4. Provide executive support for meeting related to PRO and Q&S functions.

  5. Coordinate logistical arrangement for seminars, Q&S events, and training workshops.

  6. Prepare presentation materials, papers, statistic reports and progress updates.

  7. Develop promotional materials for patient relations and quality & safety activities, including posters, booklets, video clips, and other multimedia content.

  8. Perform any other duties as assigned by supervisors.

EntryRequirements:****

  1. University Graduates with experience; OR

  2. F.5 / S.5 with

(a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including
English Language (Syllabus B) and Chinese Language, or equivalent

OR

(b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:

    • Level 2 in English Language & Chinese Language; and
    • Level 2 in New Senior Secondary subjects / “Attained” in Applied Learning subjects (subject to a maximum of 2 subjects under this category) / Grade E in Other Language subjects.

AND diploma in a specialized function AND relevant experience.

PreferableAttributes/Exposure:****

  1. Prior work experience in quality & safety, complaint handling, or customer service is an advantage.

  2. Proficient in both written and spoken English and Chinese.

  3. Pleasant, mature, self-motivated, with the ability to work independently and under pressure.

  4. Strong interpersonal and communication skills.

  5. Proficiency in PC applications (e.g. Microsoft Word, Excel, PowerPoint etc) and Chinese/English word processing.

  6. Knowledge of website management and/or graphic design is an advantage.

  7. Fluency in Putonghua is a plus.

Remarks:

  1. Please refer to ++https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf++ for”Notes to Applicants”.

Please submit on-line application on or before ++3 September 2026++ . For enquiries, please telephone 3513 3310.

Location:

: Kowloon Central Cluster-Hong Kong Children’s Hospital

Job:

: Supervisory, Clerical and General (Including EA rank)

Job Type:

: Full Time

Post Date:

: 21/8/2026

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