Parts Manager

Job Title Parts Manager Location El Cajon CA Job Type Full Time Salary Range 75k to 95k based on experience Position Summary The Parts Manager is responsible for leading all aspects of the Parts Department including inventory management team leadership customer service vendor relations and departmental profitability This role ensures the right parts are available to support customer and service needs while driving operational efficiency inventory accuracy and revenue growth The ideal candidate is a hands on leader with strong inventory management experience a customer focused mindset and the ability to develop high performing teams in a fast paced dealership environment Responsibilities Leadership & Team Management Provide leadership direction and development for the Parts Department team while fostering a culture of accountability teamwork customer service and operational excellenceRecruit train mentor coach and evaluate department personnel to support employee growth and succession planningEstablish performance expectations and ensure team members are meeting departmental and company objectivesPromote a safe productive and customer focused work environmentParts Operations & Inventory Management Oversee all daily parts department operations to ensure efficient workflows and exceptional support for internal and external customersEstablish and maintain appropriate inventory stocking levels based on customer demand equipment population seasonal trends and business objectivesMonitor inventory performance including inventory turns fill rates lost sales stock orders and obsolete inventoryLead and coordinate cycle counts and annual physical inventories to maintain inventory accuracy and accountabilityCollaborate with other dealership locations to coordinate inventory availability transfers and purchasing strategiesSales Customer Service & Business Development Develop and maintain strong relationships with customers vendors and manufacturersDrive parts sales growth through customer retention business development and strategic sales initiativesDevelop and execute departmental sales and marketing plans to increase revenue and market shareEnsure a high level of customer satisfaction by resolving issues promptly and supporting customer needsFinancial Performance & Vendor Relations Manage departmental performance to achieve or exceed revenue gross profit inventory and budget objectivesReview department performance metrics regularly and implement action plans to improve resultsUtilize available purchasing programs discounts and vendor incentives to maximize profitabilityNegotiate and maintain strong relationships with manufacturers vendors and suppliers to support operational and inventory needsMonitor customer receivables and ensure compliance with company credit and collections policiesWarranty Compliance & Process Improvement Oversee all warranty return and vendor claim processes to ensure timely submissions and maximum recovery of creditsEnsure compliance with company policies manufacturer requirements inventory control procedures and safety standardsDevelop implement and continuously improve departmental processes to increase efficiency accuracy and customer service levelsMaintain department equipment vehicles and facilities in a safe organized and professional conditionCross Functional Collaboration Partner with service operations sales and leadership teams to support dealership objectives and improve the overall customer experienceAssist with special projects and perform additional duties as assigned to support business operationsQualifications 3 years of leadership experience in a parts department dealership environment or inventory management role preferredStrong knowledge of parts operations inventory control purchasing vendor management warranty administration and customer service practicesDemonstrated ability to lead teams manage performance and drive operational resultsExperience managing departmental budgets financial performance inventory investments and profitability metricsStrong analytical organizational communication and problem solving skillsAbility to effectively prioritize tasks and manage multiple responsibilities in a fast paced environmentProficiency with dealership management systems inventory software Microsoft Office and related business applicationsKnowledge of transport refrigeration heavy duty truck diesel fleet or dealership parts operations preferredMust be at least 21 years of ageValid drivers license with an acceptable driving record requiredAbout Sonsray Sonsray moves mountains for the construction transportation and agriculture industries We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental and leasing We are committed to fostering a supportive and dynamic work environment Why work here At Sonsray we value all employees their contributions and most importantly their ideas We know that the key to moving mountains is teamwork This is what we offer our team members Medical coverage PPO HSA optionsDental Vision and Life insurance provided at no cost401K with competitive employer contributions80 hours of annual vacation increasing with years of serviceUniforms provided annuallyAnnual boot voucher of 12500One full paid day off annually for community volunteer workBirthday meal provided by SonsrayPrivately owned and operated with decisions made based on core values rather than corporate directivesAnnual Holiday Party including covered airfare and hotel for employees and a guestEmphasis on company growth and employee developmentOpen door policy fostering a collaborative environment with active owner and management involvementhttpssonsraycomaboutsonsray video gallery Questions Contact us at RecruitingSonsraycom or 3233191900 Ext 1830 Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information