Parts Counter

Job Title Parts Counter Location San Leandro CA Job Type Full Time Salary Range 24 to 26 depending on exp Position Summary Sonsray Fleet is seeking a motivated and customer focused Parts Counter Representative to join our San Leandro team This role is responsible for supporting both internal service technicians and external customers by providing accurate parts support order fulfillment inventory management and exceptional customer service The ideal candidate is organized dependable and thrives in a fast paced dealership environment Experience in heavy duty truck transport refrigeration automotive or equipment parts is highly preferred What Youll Do Assist mechanics and customers with parts inquiries counter sales and order processingAnswer incoming calls and provide accurate parts information and supportReceive fill package ship and stage parts ordersMaintain inventory accuracy through stocking cycle counts and physical inventoryCoordinate receipt and staging of units for installationRecord sales delivery and inventory transactions accuratelyOperate a forklift for loading unloading and warehouse supportMaintain cleanliness and organization within the parts departmentOccasionally travel to customer or prospective client locations as neededFollow all company safety policies and dealership proceduresSupport additional departmental and operational needs as assignedWhat Were Looking For Minimum 3 years of experience handling heavy phones office administrative duties customer relations great computer skills and problem solvingRefrigerated Transportation or Heavy Diesel dealership experience is highly desiredAbility to review records and explain technical information to customersBilingual in Spanish preferred ability to communicate effectively with Spanish speaking customersProficiency in calculating costs for materials supplies and laborExperience in documenting symptoms problems and causes and outlining required repairsCapability to obtain approval signatures and accurately enter data into a service database eg E EmphasysStrong communication and interpersonal skills to build customer confidence and address concernsDetail oriented for maintaining accurate and comprehensive unit recordsCommitment to continuous learning and staying current with industry knowledge including reading manufacturer publications and completing online factory coursesProactive and adaptable with a willingness to take on new tasks and identify areas for improvementAbout Sonsray Sonsray moves mountains for the construction transportation and agriculture industries We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental and leasing We are committed to fostering a supportive and dynamic work environment Why work here At Sonsray we value all employees their contributions and most importantly their ideas We know that the key to moving mountains is teamwork This is what we offer our team members Medical coverage PPO HSA optionsDental Vision and Life insurance provided at no cost401K with competitive employer contributions80 hours of annual vacation increasing with years of serviceUniforms provided annuallyAnnual boot voucher of 12500One full paid day off annually for community volunteer workBirthday meal provided by SonsrayPrivately owned and operated with decisions made based on core values rather than corporate directivesAnnual Holiday Party including covered airfare and hotel for employees and a guestEmphasis on company growth and employee developmentOpen door policy fostering a collaborative environment with active owner and management involvementhttpssonsraycomaboutsonsray video gallery Questions Contact us at RecruitingSonsraycom or 3233191900 Ext 1830 Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information