Operations Manager, Clinic

About The Company UpWell Psychiatry is a clinician-owned psychiatric practice dedicated to providing exceptional mental health care to patients across Oregon and Washington. Founded on the principles of thoughtful growth, genuine connection, and high-quality patient care, the organization emphasizes building a supportive and collaborative environment for both providers and staff. The company values kindness, humor, flexibility, and a people-centered approach, fostering a culture that balances professionalism with warmth and humanity. UpWell Psychiatry strives to be a family-first, mission-driven organization that prioritizes the well-being of its team members and patients alike. With a focus on creating meaningful relationships and supporting continuous development, the organization aims to revolutionize psychiatric care through a community-oriented and sustainable approach.

About The Role We are seeking a highly organized, proactive, and compassionate Practice Operations Manager to oversee and support the daily operations of our growing practice. This fully remote role requires an individual who can serve as a central coordinator across various organizational functions, including administrative workflows, provider operations, recruitment, systems improvement, and patient experience enhancement. The Practice Operations Manager will work closely with leadership to translate strategic ideas into actionable plans, address operational challenges, and develop scalable processes that support sustainable growth. The ideal candidate will excel at creating structure within complex environments, balancing professionalism with warmth, and adapting to the evolving needs of the organization. This role offers a unique opportunity to impact the operational foundation of a mission-driven organization, supporting both patient and provider satisfaction while fostering a positive workplace culture.

Qualifications

• 3+ years of healthcare operations, clinic management, or practice management experience
• Strong organizational and project management skills
• Ability to manage multiple priorities and coordinate various tasks simultaneously
• Excellent communication skills with a warm, direct, and collaborative approach
• Comfort working independently in a remote environment
• Systems-oriented mindset with a focus on continuous improvement
• Flexible, startup-minded attitude willing to wear multiple hats
• Ability to lead with both accountability and kindness
• Proficiency with CRM management, Canva, Excel, and AI tools

Responsibilities

• Oversee the day-to-day operations of the practice, ensuring smooth administrative workflows
• Support and troubleshoot operational issues to maintain high responsiveness and patient satisfaction
• Assist Patient Care Coordinators with escalated or complex cases
• Develop and refine systems, workflows, and operational processes for efficiency and scalability
• Support hiring, onboarding, and operational training processes for new team members
• Coordinate recruiting logistics, candidate communication, and provider onboarding workflows
• Foster a positive, collaborative team culture that emphasizes growth and support
• Lead and coordinate operational projects from planning through implementation
• Improve scheduling, intake, communication, and patient flow systems
• Coordinate with external vendors, contractors, and partners to support organizational growth
• Support referral, marketing, and community outreach initiatives
• Monitor operational metrics, develop reports, and identify opportunities for continuous improvement
• Ensure compliance with licensing, certifications, and operational documentation requirements
• Maintain confidentiality and professionalism in all aspects of work

Benefits

• Opportunity to be part of a mission-driven organization transforming psychiatric care
• Collaborative, supportive, and engaging team environment
• Potential for growth within the organization, including advancement to director-level roles
• Impactful work supporting both patient and provider experiences
• Flexible work environment emphasizing growth, connection, and sustainability

Equal Opportunity

UpWell Psychiatry is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, or any other protected status. We believe in fostering a work environment where all team members feel valued, respected, and empowered to contribute their unique perspectives and talents.