Onsite Support Technician – Bronx

The Onsite Support Technician is responsible for providing onsite support at our clients main location in the Bronx NYC as well as their other locations the surrounding boroughs This relates to all technology utilized by the client including workstations servers printers networking equipment internet service providers and third party software The role also carries project implementation responsibilities with regards to all implemented products & technologies This includes but is not limited to workstation builds and deployments server & network equipment installations ISP deployments application installation and upgrades business continuity and disaster recovery testing The candidate will be reimbursed for their car andor mass transit expenses Responsibilities IT support relating to technical issues involving Microsofts core business applicationsSupport services for Microsoft related technologies This includes areas such as basic troubleshooting of Exchange and addsmoveschanges for AD accountsWork with the project management team on PC builds and network equipment deploymentsTroubleshoot PC connectivity issuesTroubleshoot network elements including ISP circuits firewalls network switches wireless equipment and telephone system Installation of Microsoft and all 3rd party softwareRemote access solution VPN implementation and supportDocument and update the client environmentEscalate service issues when requiredCommunication with customers as required keeping them informed of incident progress notifying them of impending changes or agreed outagesMonitor network performance for availability utilization and latency Take the appropriate measures to resolve throughput issues escalating to the support team as required Keeps IT Rooms clean and organizedOversees the maintenance and tracking of assetsBusiness Continuity & Disaster Recovery testing Advise and train staff on computer operations and software applicationsNew staff onboarding participationQualifications 2 year degree in Computer & Information Science Computer Information Systems or closely related field is preferredMinimum 3 years of experience as an onsite or field service technician Excellent interpersonal skills and communication skills Candidate needs to be able to tailor communication to the proper skill level of the end user and include the appropriate detail to manage the end users expectationsAble to work independently to manage strict timelines with multiple projects in order to meet deadlines under high pressure environment A certificationExperience building desktops and laptopsExperience racking stacking and patching network equipmentAbility to improve customer service satisfactionEnter and update all work as service tickets into ConnectWise Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise UniversityReview IT publications and online materials to remain up to date with current and future technologies emerging in the industryPrinciples techniques and concepts of network administrationKnowledge of office terminology practices and proceduresDemonstrates consistency in ability to be flexible Identifies and acts on problems quickly decisively and effectively Responds quickly to staff and peersOpen to change and new approaches Able to deal with ambiguity by responding appropriately & effectively to uncertain situations Takes the time to listen and encourages dialogue