Network Support Specialist I

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New Paltz, NEW YORK, United States
49500 - 54000 USD / Year
  • Environmental
  • FullTime
  • FlexTime
  • Weekdays

Ulster County BOCES is seeking a skilled IT professional with proven experience installing, troubleshooting and maintaining workstations in a Windows Active Directory domain environment as well as associated peripherals to support School District IT System. Network experience is preferred. Experience with Apple & mobile device management is preferred. Candidate must be a team player and demonstrate excellent communication, problem solving and follow through skills, and a genuine desire to provide exceptional user support.All Civil Service laws, rules and regulations apply. Fingerprinting required.Civil Service Classification: Competitive. Merit and fitness competitive examination applies.Salary commensurate with experience and training. Salary range: $49,500.00 – $54,000.00.WORK SCHEDULE:
Full time; 12 month;
Monday-Friday 8:00 a.m. – 4:00 p.m.SPECIFIC DUTIES:

  • Assists in installing Local Area Networks and Wide Area Networks (LANs and WANs);
  • Troubleshoots and supports LANs and WANs and related projects;
  • Provides systematic in-depth technical analysis to identify and isolate problems and refers as necessary;
  • Maintains the integrity of LANs and WANs through coordination and implementation of equipment, software, troubleshooting, testing and support;
  • Coordinates preventative maintenance and/or corrective programs with vendor service personnel;
  • Maintains contact with program service desk, checks e-mail and voicemail on a regular basis and responds appropriately and quickly to requests;
  • Supports district and Instructional Services instructional staff to incorporate the use of technology to improve teaching and learning;
  • Ensures that records of inventory, maintenance, support and telecommunications services are current and accurate;
  • Establishes effective communication with district contacts to ensure optimal service delivery;
  • Keeps supervisor informed of issues and course of action to improve quality of services;
  • Keeps current on new equipment, software and technologies;
  • Provides input into designing LANs and WANs and related projects and makes recommendations for improvements;
  • Provides a written weekly status report to supervisor;
  • Assists other team members as needed.

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