Member Experience Concierge

Casa Primary Logo
Casa Primary
New York, NY, United States
28.00 - 35.00 USD / Hour
  • Production
  • FlexTime
  • FullTime
  • Weekends

Member Experience Concierge

Location: Tribeca, New York, NY

Type: (In-person, 30–40 hours per week)

Start Date: October 2025

About Primary

Primary is a private family space in Tribeca built to nourish the whole family — a home away from home where mindful education, wellness, and community come together. Rooted in Montessori, Reggio Emilia, and Waldorf philosophies, our programs span early childhood learning (Nido and Aurora levels), family-centered events, and holistic wellness offerings for parents on Mirai.

In November, we’re expanding with The Third Space — a gathering floor designed for connection, workshops, cultural events, and community dinners. Primary is not just a children’s space; it’s a movement redefining what it means to raise and live as a family in New York City.

The Role

We are seeking a Member Experience Concierge to serve as the warm, connective thread across our community — supporting our families, team, and guests through seamless coordination, hospitality, and communication.

This role blends the attentiveness of a concierge with the intuition of a community host — ensuring each interaction, class, or event feels intentional, personalized, and filled with care. The ideal candidate thrives in a dynamic, mission-driven environment and finds joy in creating moments of ease, delight, and belonging.

Responsibilities

  • Serve as the first point of contact for families and members — welcoming guests with warmth, calm, and professionalism.
  • Manage daily check-ins and transitions across all floors (Nido, Mirai, and The Third Space) ensuring a safe, organized flow.
  • Coordinate logistics and guest communication for events such as Monthly Sunday Brunch, Self-Care Socials, Holiday Celebrations, and Cultural Gatherings.
  • Support the Member Relations and Operations team with class bookings, event RSVPs, billing updates, and scheduling changes.
  • Maintain a strong knowledge of our daily calendar, class offerings, and seasonal programs to provide accurate information and thoughtful recommendations.
  • Assist with vendor and instructor coordination for wellness, educational, and cultural experiences.
  • Ensure each family feels seen and supported — from helping a parent transition their child at drop-off to arranging a moment of calm in Mirai.
  • Oversee light hospitality details during events (refreshments, music, ambiance, candles, scent diffusers, etc.) to maintain the Primary sensory experience.
  • Monitor member communications through Square, email, and text with professionalism and warmth.
  • Work collaboratively with Guides, Specialists, and the Operations team to ensure consistent, mindful care across all touchpoints.

Qualifications

  • 2 years experience in hospitality, guest relations, concierge, or community-based roles (boutique wellness, family clubs, or private schools preferred).
  • Naturally warm communicator with exceptional emotional intelligence and attention to detail.
  • Comfortable navigating family dynamics, multitasking, and maintaining a grounded presence in a busy environment.
  • Passion for Montessori, wellness, family development, or mindful living.
  • Strong organizational and administrative skills; familiarity with Square, QuickBooks, or CRM platforms is a plus.
  • Flexible schedule, including select evenings or weekends for events.

What Sets Primary Apart

This is not a traditional concierge role.

At Primary, you’ll be part of a collective reimagining how families connect, learn, and restore. You’ll curate meaningful moments that bridge early childhood education, parent wellness, and community celebration — from welcoming a child to their first yoga class to preparing an evening of connection and sound for our members upstairs on Mirai.

Every detail, every gesture, every exchange contributes to the sense of belonging we nurture here.

Compensation & Benefits

  • Competitive hourly rate: $28–$35/hour, depending on experience
  • Access to wellness and enrichment classes on Mirai
  • Complimentary healthy staff meals during events and community gatherings
  • Opportunities for growth into Member Relations , Programming , or Operations Management roles as the space expands

To Apply:

Please send your résumé and a brief note about what draws you to Primary and how your background aligns with our mission to care for the whole family — to hello@casaprimary.com

with the subject line Member Experience Concierge — Your Name.

Apply for job