Major Incident Response Technician

Absolute Business Solutions Corp ABSC is not just another tech company Were a community of innovators engineers analysts and business professionals working together with our customers to tackle the most complex national security challenges For more than 20 years weve supported critical Department of Defense DoD Intelligence Community IC Federal Civilian missions and global multi national corporations We specialize in supporting our clients in the Intelligence Technology Defense AIML and Data Science fields As we continue to grow at a rapid pace we need some amazing new professionals to join our team ABSC is seeking a Major Incident Response Technician to support the Air Force National Capital Region Information Technology Services program AFNCR ITS 2 at Joint Base Andrews The Major Incident Response Technician serves as a central point of coordination during significant IT incidents affecting AFNCR users and operations The successful candidate will identify and assess emerging incidents engage the appropriate technical teams coordinate troubleshooting activities and maintain clear communication with government leadership and other stakeholders through resolution This position requires sound technical judgment strong communication skills and the ability to remain organized and decisive in a fast paced operational environment Schedule and Training Requirements The regular work schedule is 200 pm1030 pm Tuesday through Saturday Before transitioning to the assigned swing shift the selected candidate must complete a mandatory 30 day onsite training period from 700 am330 pm Monday through Friday Candidates must be able to support both the initial training schedule and the permanent swing shift schedule Work Location The position is full time on site at Joint Base Andrews JBA with ad hoc telework based on mission requirements and prior client approval Security Clearance An active Secret security clearance or higher is required for this role Responsibilities Proactively identify assess and classify major IT incidents and events using information from AFNCR work centers monitoring tools and technical teamsServe as the primary point of contact for triaging newly identified issuesCoordinate rapid response efforts by engaging the appropriate internal and external technical resolution teamsEstablish and facilitate troubleshooting conference bridges during active incidentsMaintain clear accurate and timely communication with technical teams stakeholders and government leadership throughout the incident lifecycleTrack incident status operational impact response activities and resolution progressMaintain situational awareness and distribute critical information through established government communication and command channelsDrive incident investigation and resolution activities from initial identification through closureCollaborate with problem management personnel to support root cause analysis and track corrective actionsProvide phone and in person technical support for email directories standard Windows desktop applications printers PC hardware and software and contract supported applicationsDocument incident activity technical findings decisions status updates and final resolution informationCommunicate complex technical issues clearly to both technical and nontechnical audiencesPerform effectively under pressure while managing multiple priorities and active incidentsRequirements Education and Years of Experience Candidates must meet one of the following combinations Associate degree or applicable accredited training certificate Minimum of five years of relevant experience including at least three years of specialized experienceBachelors degree Minimum of four years of relevant experience including at least two years of specialized experienceNo degree Minimum of eight years of relevant experience including at least six years of specialized experienceQualifying degrees may be in computer science computer systems information systems information technology engineering engineering technology software engineering programming management natural sciences social sciences mathematics business finance or a closely related discipline Specialized experience includes work with PC operating systems Windows environments networking and email standards and help desk operations General experience may include information systems development clientserver environments or closely related technical fields Required Qualifications Active Secret security clearanceCurrent CompTIA Security certificationAt least two years of professional experience supporting a Department of Defense environmentFoundational understanding of network equipment network architecture and network capabilitiesKnowledge of Windows operating systems email systems networking standards desktop applications printers and PC hardware and softwareDemonstrated experience supporting users through a help desk or comparable technical support environmentExceptional written and verbal communication skillsAbility to brief stakeholders and explain complex technical situations clearly and conciselyStrong customer service orientation and professional demeanorDemonstrated ability to multitask prioritize competing requirements and make sound decisions in a fast paced operational environmentAbility to work onsite at Joint Base Andrews and support the required TuesdaySaturday swing shiftAbility to complete the mandatory 30 day MondayFriday day shift training periodSalary Salary is commensurate with education experience knowledge skills abilities and qualifications The anticipated salary range for this requisition is 60k 102k annually The salary range represents the anticipated compensation range for this position and is not a guarantee of compensation or an offer amount The actual salary offered will depend on a variety of factors including but not limited to the responsibilities of the position relevant education and certifications years and depth of experience specialized technical expertise security clearance knowledge skills and abilities internal equity alignment with applicable market data contractual labor category requirements applicable bargaining agreements if any and other applicable laws or requirements Who we are ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business We specialize in supporting public sector clients in the Intelligence Defense Health and Safety areas Our team stands ready to deliver the next generation of programs personnel and solutions to help advance our federal government customers driving innovation agility and security across all mission areas Some of our benefits include Generous PTO plus 11 Federal HolidaysRetirement Planning 401k Fully Vested with MatchAnnual Health and Wellness Allowance buy an Apple Watch a treadmill or hit the gym on usCareer Development Annual Funds to spend on Education and Training including AI tools and subscriptionsVolunteer Time Off Annually all employees can spend 8 hours directly supporting a charity of choiceCharitable Match ABSC matches an employees donation to a qualifying charityReferral Program We pay for internal and external referralsLOV Awards Earn bonus awards throughout the year from our Living Our Values awards programApply to join our team today We are always looking to grow our team if you know someone who is seeking a new career opportunity please share this job opening with them ABSC offers generous external referral bonuses You dont need to be an employee to benefit from our Referral Program ABSC is a proud V3 Virginia Values Vets member which recognizes our commitment to hiring Veterans If you are a veteran please be sure to include that in your application Equal Opportunity Employer including veterans and individuals with disabilities