Listing Manager

Listing Manager

Job Type: Full-time

Location: In-office with some remote flexibility (Jamaica Plain, MA)

Schedule: Monday–Friday, standard business hours

About The Muncey Group

We’re a boutique, values-driven real estate team based in Roslindale and serving the Greater Boston area—including Jamaica Plain, Roslindale, West Roxbury, Brookline, Newton, Dedham, and beyond. Known for our local expertise, community focus, and polished presentation, we lead with care, communicate clearly, and invest deeply in our clients and neighborhoods. Our mission is to bring homes and people together.

Our Core Values

🏆 Commit to Excellence — We deliver best-in-class service with local insight, integrity, and follow-through.

🏘 Build Community — We love where we live and invest in it fully.

🤝 Win as a Team — Collaboration, clear communication, and collective success drive us.

💛 Show You Care — We operate with empathy, attention, and a little extra sparkle.

🚀 Innovate to Elevate — We embrace fresh thinking, smart tools, and better ways to serve.

Position Summary

The Listing Manager is a cornerstone role in our operations team—responsible for managing the entire lifecycle of every listing, from client onboarding and home preparation through the MLS launch, active marketing, and closing coordination.

This is a role for a professional who thrives on operational excellence, precision, and consistency. The ideal candidate is proactive, exceptionally organized, tech-savvy, and committed to delivering an elevated client experience. You’ll collaborate closely with agents, operations, marketing, and vendors to ensure every listing is handled with care, launched on schedule, and positioned to perform at its best.

Key Responsibilities Client Relationship Management

• Serve as the primary point of contact for sellers from the signed agreement through closing.

• Guide clients through the listing journey—setting expectations, providing regular updates, and maintaining transparent communication.

• Anticipate client needs and resolve issues quickly to maintain confidence and satisfaction.

• Ensure every homeowner feels supported, informed, and cared for at each step.

Pre-Listing Coordination

• Prepare and maintain co mplete property files for new listings, verifying all key property details (e.g., easements, permits, HOA documents).

• Manage all data in internal systems and CRMs to ensure accuracy and accessibility.

• Coordinate listing appointments, staging consultations, photography, and vendor scheduling.

• Partner with the operations and marketing teams to ensure all pre-listing materials and documents are complete and compliant.

House Preparation & Launch

• Oversee vendor coordination for cleaning, staging, floor plans, photography, and any prep work needed.

• Confirm readiness for market launch by ensuring all marketing assets and legal documentation are finalized.

• Maintain a high standard of presentation, ensuring listings reflect The Muncey Group’s brand and quality.

MLS & Listing Management

• Prepare and input all listing data in MLS PIN, Compass, and other marketing platforms, ensuring accuracy in every detail (room sizes, disclosures, commissions, etc.).

• Audit listing files for compliance with real estate laws and internal standards.

• Monitor listings post-launch, ensuring timely updates, price adjustments, and marketing refreshes as needed.

• Support open house preparation and communication with sellers to ensure seamless execution.

Offer & Transaction Support

• Track and organize incoming offers, coordinating with agents to communicate clearly and maintain documentation.

• Partner with transaction coordinators to ensure contract compliance, timelines, and file completion.

• Support the closing process by preparing required materials and confirming all details are aligned for a smooth handoff.

Post-Listing Follow-Up

• Coordinate closing gifts and client appreciation touchpoints.

• Request and share client testimonials, collaborating with marketing for publication and promotion.

• Assign and manage post-closing action plans in the CRM to ensure client engagement and referral cultivation.

Process, Quality Control & Team Collaboration

• Maintain and improve checklists, timelines, and workflows to ensure consistency and excellence.

• Participate in team meetings to align on goals, processes, and updates from the listing side.

• Cross-train with operations and marketing to maintain flexibility and continuity across the team.

• Support team events and marketing initiatives with a polished, professional presence.

• Identify process improvements, document updates, and efficiency gains in collaboration with leadership.

Qualifications Education & Experience

• Bachelor’s degree in Business, Real Estate, or a related field (or equivalent experience).

• Minimum 3 years of experience in a client-facing administrative or operations role.

• Prior experience in real estate listings, marketing coordination, or transaction management is highly preferred.

• Familiarity with MLS PIN, E-Sign and Google Workspace required.

• Knowledge of Massachusetts real estate regulations and compliance best practices.

Skills & Attributes

• Detail-Driven & Organized : You manage multiple timelines with precision and never let details slip.

• Client-Focused Communicator : You keep clients informed and confident through clear, proactive communication.

• Process-Minded Problem Solver : You anticipate challenges and create systems to prevent them.

• Tech-Savvy : Proficient with databases, CRMs, spreadsheets, and digital platforms.

• Collaborative & Reliable : You work seamlessly with agents, vendors, and the operations team.

• Professional & Composed : You maintain grace under pressure and represent the brand with excellence.

Benefits

• Competitive pay, based on experience.

• Flexible working hours.

• Opportunities for career growth and professional development.

Why Join The Muncey Group

• If you’re a highly organized professional who loves the behind-the-scenes structure of real estate and takes pride in creating an exceptional client experience, this is your chance to join one of Boston’s most respected teams. You’ll play a critical role in helping sellers achieve their goals while shaping the operational excellence and reputation of The Muncey Group.

How to Apply

• Submit your resume and a brief cover letter explaining why you’re the right fit for this role. We look forward to connecting with professionals who share our commitment to excellence, teamwork, and care.