Lead Certified Medical Assistant #Full Time

Top Healthcare Provider Network The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties Opportunity to grow as part of a Certified Medical Assistant Career Ladder Job Summary The Lead Certified Medical Assistant LCMA is an experienced Medical Assistant with strong collaboration and leadership skills In this role the incumbent will lead a collaborative team of CMAs by providing day to day guidance and mentorship This role will work closely with providers across multiple specialties as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture in alignment with our values of Service Oriented Trust Empathy Safety Inclusion and Communication Job Responsibilities Greet and interact with patients visitors vendors and all faculty and staffPrepare patients for their visit includingPre visit organization of information required for an efficient in office experience performing patient escort and rooming functions taking vital signs medication reconciliation accurate documentation of chief complaint updating history as requested updating EMR Epic as requiredAssisting patients as needed with walking dressing collecting and processing specimens and point of care testing preparing for exam etc Serving as a chaperone in the exam room as requestedAssisting physicians with examinations procedures and department specific therapies that does not require medical judgement or decision makingPerforming phlebotomy duties and point of care tests such as urinalysis and pregnancy testsPreparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designationEnsuring that proper labs are drawn and documented via Epic Assisting in troubleshooting missing labs from Epic as instructed by supervisorEntering orders in Epic as requiredNotifying physicians and nurses of emergencies and performing first aidMay remove sutures or staples under the supervision of a physician or other appropriately licensed person provided that the patient is evaluated at a minimum immediately before the procedure by an appropriately licensed professionalOpen sterile packages under the continuous and direct supervision of an appropriately licensed and credentialed individualCMAs may insert items into an autoclave and may remove sealed packages from an autoclave; the CMA must however be under supervision once opening the sealed package of autoclaved instruments like opening a sterile packageManaging and tracking the patient flow from arrival until exam room departure using an EMR system including welcoming and informing patients of any delaysServing as a liaison between physicians and other individuals such as patientsPreparing and maintaining medical chartsCopying and mailing requests for medical recordsPerforming additional check out functions such as scheduling referrals and additional tasks as neededCMAs cannot performSet up or manipulate any sterile fieldPerform pre procedural preparationdisinfection setting up a sterile fieldPerform additional specialty specific duties as assigned and based on clinical operational needsOther duties as assignedPlease note In some practices and based on operational need the CMA may be required to perform full scope of front desk duties in conjunction with or in lieu of CMA duties eg check in pre registration appointment scheduling and related follow upAdministrative ANDOR Role Specific Duties Assist Supervisor andor Manager with daily staffing schedules time off requests same day absences etc Help to ensure adequate coverage and address any related issues as directed Serve as a Preceptor for new and existing staff Mentor CMAs by sharing knowledge expertise and demonstrating and reinforcing department values and patient care mission Identify areas for improvement in clinic operations and recommend alternative procedures actions or sources of information to resolve issuesWork collaboratively with front and back end support team and providers to ensure that patient satisfaction and protocol standards are met Support communication of organizational initiatives changes or other issues as needed Provide feedback to management on adoption and understanding Serve as an advocate for team when neededParticipate in debriefing and quality improvement practices to ensure quality patient care Bring safety and quality events concerns and needs to debriefssafety huddles Collaborate with team members on quality related projectsIncrease transparency encourage event reporting and advance the safety culture by participating in and facilitating safety huddles patient safety activities culture reinforcement and shared learningAssist with onboarding and training of new or less experienced CMAs Share knowledge and offer guidancementorship to facilitate team collaboration and a supportive environmentContribute ideas for improving practice workflows to team members providers and managementJob Qualifications High school graduate or equivalency and graduated from an accredited Medical Assistant program plus specialized certifications as neededCMA must be certified by a credentialing bodyA minimum of 3 years experience in a medical assistant roleCurrent BCLSAED certification requiredDemonstrated proficiency andor understanding of EMR systemsPrior experience in front desk support andor workflowsCandidate must demonstrate strong aptitude for detail flexibility adaptation to change and ability to work independentlyDemonstrated proficiency with OSHA standards including disposal of biohazard wastePrior experience in front desk support and workflowsMust demonstrate strong organizational and problem solving skills Ability to perform across multi disciplinary andor specialty areas while maintaining high productivity and a professional and service oriented demeanorAbility to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities Strong commitment to fostering diversity and equityMust have excellent communication skills interpersonal skills and a strong ability to deescalate stressful situationsMust be an engaged team member demonstrating collaboration inclusion reliability punctuality and adaptability to new and changing situationsBasic proficiency in computer skills including but not limited to Electronic Health Systems Microsoft Excel Microsoft Word email systems etcMust be a motivated individual with a positive mindset and exceptional work ethicWill provide coverage as requested throughout practices multiple sites and flexible scheduleAssociate degree or additional academic coursework preferredMulti specialty experience in a high volume setting preferredPrior Epic experience preferredPrior experience in a training or senior CMA role preferredHourly Rate Ranges 2668 3702 Note Our salary offers will fall within these ranges based on a variety of factors including but not limited to experience skill set training and education 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws