Language Access Education, Manager

Emory Healthcare/Emory University Logo
Emory Healthcare/Emory University
Atlanta, GEORGIA, United States
  • Electronic
  • FullTime
  • Shift

Description

TheLanguageAccessEducationManagerisresponsibleforleadingsystem-wideeducation,training,andperformancemonitoringinitiativesthatsupportlanguageaccesscomplianceandeffectivecommunicationwithLimitedEnglishProficient (LEP),DeaforHardofHearing,Blind,andlow-visionpatients.

Thisroledevelopsanddeliverseducationalprogramsforstaff,providers,andinterpreters;ensuresconsistentinterpreterworkflowsandregulatorycomplianceacrossallfacilities;andsupportstheeffectiveuseoflanguageaccesstechnologyandresources.TheEducationManagercollaborateswithclinicalteams,operationalleaders,ITpartners,andvendorstoensurestaffaretrainedonlanguageaccesspolicies,interpreterprotocols,andregulatoryrequirements.

RESPONSIBILITIES

Education Program Planning and Performance Monitoring

  • Developanddeliversystem-wideeducationalprogramsforstaffandprovidersonlanguageaccesslaws,interpreteruse,andcommunicationstrategieswithLEPandDeaf/HardofHearingpatients.

  • Managesystem-widein-servicesessionsandtrainingeventstoincreaseawarenessandensureregulatorycompliance.

  • Overseebilingualstaffassessmentlogisticsandlanguageproficiencyscreeningcoordinationinalignmentwithsystemprocedures.

  • Developstrategicgoalsandoperationalplansforlanguageaccesseducationprogramsalignedwithorganizationalpriorities.

  • Monitorkeyperformancemetricsincluding:

  • Languageservicerequests

  • Servicefulfillmentrates

  • Patientsatisfactionindicators

  • Vendorutilization

  • Identifyimprovementopportunitiesbasedonprogramdataandperformancetrends.

  • Supportonboardingofnewfacilitiesanddepartments,ensuringconsistentinterpreterworkflowsacrossallEmorylocations.

Training and Staff Education

  • Educatestaff,providers,andnewhireson:

  • Interpreterworkflows

  • Languageaccessregulations

  • ProperuseofEMITStechnologyandlanguageaccessresources.

  • Facilitatecontinuingeducationandcompetencyvalidationforinterpreters.

  • Organizetrainingsessionsanddepartmentalin-servicestoreviewpolicies,communicateupdates,andgatherfeedback.

  • Ensurestaffandprovidersreceivetrainingoncompliancerequirements,interpreterprotocols,andorganizationalpolicies.

  • Monitorinterpretercompliancewithannuallearningandcertificationrequirements.

  • Developeducationalmaterialsandtrainingresourcesforstaffandproviders.

  • Developemergencycommunicationprotocolsandsupportsystem-widedrillsandmasscasualtypreparednessinitiatives.

Compliance and Quality Assurance

  • ManageandtrackEMITSequipmentandresourcestoensureinventorycontrol,availability,andoperationalcontinuity.

  • Overseedeployment,maintenance,andtroubleshootingofinterpretationequipmentincluding:

  • Phones

  • Tablets/iPads

  • VideoRemoteInterpreting (VRI)devices

  • Equipmentstands

  • CollaboratewithITteamsandvendorpartnerstosupportimplementationofnewtechnologiesandsystemenhancements.

  • Respondtoservice-relatedconcernsandescalatecomplexorunresolvedissuestoleadershipwhenappropriate.

Patient- Centered Representation and Professional Development

  • Promoteacultureofpatient-centeredcommunicationandequitablelanguageaccessfor:

  • LimitedEnglishProficiencypatients

  • Blindandlowvisionpatients

  • DeafandHardofHearingpatients

  • PartnerwithMarketingandPatientExperienceteamstoimprovepatienteducationandcommunicationaccess.

  • Maintainknowledgeofnationalbestpractices,compliancerequirements,andtrendsinlanguageaccessservices.

Administrative and Program Development

  • Maintaineffectiveworkingrelationshipswithcontractors,vendors,andinternalstakeholderstoidentifyandresolveservicegaps.

  • DevelopandmaintainEMITSpolicies,standardoperatingprocedures (SOPs),andtrainingmaterials.

  • Manageprogramdevelopmentinitiativesandorganizationalchangeeffortstoimproveoperationalefficiencyandservicequality.

  • Participateinrecruitment,interviewing,andselectionprocesses,andmanageproductivityandperformanceevaluationsinpartnershipwithHumanResources.

Additionaldutiesmaybeassignedbyleadership.

Work Environment

WorkType:

Onsiteemployee

Travel:

TravelbetweenEmoryHealthcareoperatingunitsandaffiliatedlocationsmayberequired.

MINIMUM QUALIFICATIONS

Education

Bachelor’sdegreeinoneofthefollowingorarelatedfield:

  • BusinessAdministration

  • HealthcareAdministration

  • InterpretingStudies

  • PublicHealth

Relevantexperiencemaybeconsideredinlieuofformaleducation.

Experience

Minimumfive (5)yearsofrelevantexperienceinhealthcare,languageaccessservices,orsocialservices.

Certification and Language Requirements

  • FluencyinEnglishandatleastoneadditionallanguagerequired.

  • Completionofaqualifiedmedicalinterpretertrainingprogram(e.g., Bridging the Gap ).

Knowledge, Skills, and Abilities ( Required)

  • StrongknowledgeofTitleVI,Section1557,ADA,CLASStandards,andJointCommissionlanguageaccessrequirements.

  • FamiliaritywiththeNationalCodeofEthicsandinterpreterstandardsofpractice.

  • Strongorganizational,interpersonal,andcustomerserviceskills.

  • Abilitytomanagelanguageaccessoperations,staffperformance,andvendorpartnershipsinacomplexhealthcareenvironment.

  • Proficiencywithsystemsandtoolsincluding:

  • UKG/Kronosschedulingplatforms

  • Epicelectronicmedicalrecordsystem

  • MicrosoftOfficeSuite

  • Reportingandanalyticstools.

Preferred Qualifications

Education

Master’sdegreein:

  • BusinessAdministration

  • HealthcareAdministration

  • InterpretingStudies

  • PublicHealth

  • Orarelatedfield

Experience

  • Three (3)yearsofexperienceinasupervisoryormanagementrolepreferred.

  • Priorexperiencewithinalarge,multi-sitehealthcaresystempreferred.

  • Demonstratedexperienceinstaffleadership,programdevelopment,projectmanagement,andlanguageaccessoperationspreferred.

Certification

Nationalcertificationthrough:

  • CCHI (CertificationCommissionforHealthcareInterpreters),or

  • NBCMI (NationalBoardofCertificationforMedicalInterpreters)

Preferredwithinone (1)yearofhire.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

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Division Emory Healthcare Inc.

Campus Location Atlanta, GA, 30345

Campus Location US-GA-Atlanta

Department EHI Patient Experience

Job Type Regular Full-Time

Job Number 162385

Job Category Business Operations

Schedule 8a-4:30p

Standard Hours 40 Hours

Hourly Minimum USD $41.28/Hr.

Hourly Midpoint USD $50.30/Hr.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

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