IT Technician

At , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.Our client is currently seeking a qualified IT Support Technician to join their team onsite in Warwick, RI and provide end-user support.Duties and Responsibilities: Ensure proper day-to-day operation of technology applications and equipment by identifying, researching, and resolving technical problemsProvide deskside assistance to resolve technology issues and provide knowledge transfer to end users on a variety of computer-related issuesProvide desktop support for laptops, docking stations and peripheralsPerform scheduled moves, installations, add, changes and cancellations, as well as other IMAC-related tasksProvide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness by resolving the issue or escalating and coordinating the efforts of other Information Technology staffSolve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to managementUtilize ServiceNow (Supplier’s dedicated technicians) or Supplier’s ITSM System (Supplier’s dispatch) where applicable for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attentionEnsure all tickets are resolved within the documented service levelsInteract with asset management, network services, software systems engineering, applications development, and/or printer maintenance services to restore service and/or identify and correct core problemAssist in developing and documenting improvements to current processes, creating/updating KAs and SOPsProvide technology refresh support as neededProvide imaging, troubleshooting of laptopWork with third party vendors for logging in issues, warranty cases and following upIT asset ordering and related activities as assignedSkills and Qualifications: Minimum 3 years of experience with end user support and desktop supportMinimum 3 years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, and/or Admin CommandsSoftware break/fix experience preferredPossess excellent presentation and communication skillsAble to work on foot for up to 8 hours per day and lift items up to 50 lbs.A Certification required or obtained within 90 daysImaging and DoD wipe knowledge is preferredDell repair certification is a plusWage Range:
The rate for this position is between $19.50 – $28.60 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.Expiration Date:
This posting is anticipated to remain open until 4/5/2026.TM, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .#INDCCStaffing

CompuCom