IT Systems Engineer

Our client is hiring a on a long-term contract basis.

Work Model: Remote

Summary: Lead Engineer I, ITOM Discovery & Service Mapping

Responsibilities:

• Support, enhance and maintain the ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services
• Host Discovery workshops and design work sessions to obtain requirements clarity regarding added technology components and how current settings support Discovery capabilities for new onboarded technologies
• Execute deep technical configuration and scripting for ServiceNow ITOM: Discovery patterns, schedules, probes, and sensors, MID Server troubleshooting
• Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies (e.g., Identification Reconciliation Engine (IRE))
• Lead the build out, attestation, refinement, and troubleshooting of Service Maps to ensure accurate representation
• Perform regular health checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies or other discrepancies and issues that require remediation
• Act with integrity, professionalism, and personal responsibility to uphold a respectful and courteous work environment

Required Qualifications:

• Minimum six years of proven experience with CMDB, Discovery and Service Mapping Operations
• Bachelor’s degree from an accredited college or university is preferred
• Deep functional and technical knowledge of data services, including integration with 3rd party sources (SCCM, JAMF, Solarwinds), familiarity with cloud infrastructure (AWS, Azure, Google Cloud Platform)
• Experience with Identification & Reconciliation Engine (IRE), Service Graph Connectors, MID Server management (strong troubleshooting skills with MID Servers, connectivity, and system performance)
• Understanding of IT Asset Management (ITAM) and Vulnerability Response principles and their integration with CMDB
• Strong organizational skills and ability to work on multiple projects simultaneously.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Pay Rate: $80 – $85

Job ID: 83963