IT Support Technician II

Our ideal candidate : We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.

Who we are : Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system — a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps

Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.

Title Other Flsa JOB CODE: Non-Exempt Salary Grade 6 Category Full-time Union Representation NA Schedule LOCATION: Monday-Friday; On-call as needed On-Site Supervisory Role y REVISION DATE: N 2/2026 Position Overview The Helpdesk Technician delivers efficient first- and second-line support, identifying, researching, and resolving technical problems of moderate complexity for end-users across computers, applications, systems, devices, access, and hardware in Portland, Oregon. Provides support via phone, email, ticketing systems, and remote tools; documents, tracks, and monitors issues while coordinating with IT team members, vendors, and regional bank locations as needed

Essential Duties

• Assesses and assists employees to resolve computer-related issues using standardized troubleshooting procedures.
• Performs laptop and desktop builds, installs and configures software, including mobile device configuration.
• Completes administration tasks for new user setups, terminations, and transfers per established procedures.
• Escalate complex issues to senior IT staff with detailed documentation.
• Assists with procurement for client hardware and peripherals, coordinating logistics and delivery.
• Participates in client device management, including patch management, asset management, change management, and security event monitoring.
• Delivers exceptional customer service, training users on basic systems as needed.
• Report on effectiveness of support systems and recommendations for improvements in workflow.
• Travels as needed to Portland, Seattle, and occasionally California offices to perform IT duties.
• Performs software, system, and network troubleshooting with vendors to resolve issues.
• Maintains inventory library of software, hardware, and documentation.
• Creates system reports for management review as needed

Other

• Ensures punctual attendance
• Completes mandatory compliance training in accordance with established deadlines.

The position performs duties specific to the position and other functions as assigned.

Role Competencies/Skills

• Attention to Detail
• Collaboration & Communication
• Diversity & Inclusion
• Execution & Ownership
• Time Management
• Hardware Troubleshooting
• Customer Support
• Hardware Troubleshooting
• Software Administration
• Networking
• Problem Solving

ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIES

• The incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.
• The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
• The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.
• The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
• The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Requirements Minimum Qualifications

• Competencies/Skills listed above, as well as:
• 3+ years of hands-on experience in desktop support, helpdesk, or IT service delivery, including troubleshooting Windows systems, applications, hardware, and networking basics.
• Proficiency in Microsoft Windows (10/11), Active Directory, Office 365, ticketing/remote tools, endpoint management (patching/deployment).
• Strong teamwork and collaboration: Proven ability to escalate issues effectively, work with cross-functional teams, and contribute to shared knowledge bases in fast-paced environments.
• Excellent communication/multitasking: Explain tech simply to users; prioritize under pressure.
• Bachelors in IT/Computer Science (or equivalent education/experience).
• Valid driver’s license/reliable vehicle for travel (Portland/Seattle/occasional CA); pass banking background check/compliance (BSA/AML).

Preferred Qualifications

• Certifications: CompTIA A+/Network+, Microsoft Modern Desktop Administrator.
• Experience in regulated sectors (banking/healthcare) emphasizing cybersecurity.
• Basic scripting (PowerShell) or automation skills.

Management reserves the right to change this position description at any time according to business needs.

Compensation The posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees’ starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.

Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates’ relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT’s living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.

Benefits Beneficial State Bank’s benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.

Our Benefit Package Includes

• Medical / Dental / Vision / Basic Life / STD / LTD
• Vacation Days: 2-4 weeks depending on role
• Sick Days: 12 days per year
• Holidays: 11 days per year
• 401(K) / ROTH / FSA / HSA / EAP
• Education and Adoption Assistance
• Bank-Wide Annual Discretionary Bonus Program
• Production-based incentive program available for some roles.
• Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations
• Paid Sabbatical Program after 5 years of service
• Pet Benefits

For detailed information about our benefits, please visit http://www.beneficialstatebank.com/about-us/careers

You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.