IT Specialist

Company Description

We are seeking a talented and experienced IT Specialist to join our team. This role is ideal for someone with strong technical troubleshooting skills and deep experience managing Microsoft 365 environments while providing high-quality end-user support.

Experience Required

Minimum 7+ years of hands-on IT support experience

Key Responsibilities

• Provide Tier 1–2 helpdesk support for users across hardware, software, and network issues

• Administer and manage Microsoft 365 / Office 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD)

• Manage user accounts, permissions, licensing, and security policies

• Support Windows workstations, laptops, printers, and mobile devices

• Troubleshoot email, authentication, and collaboration platform issues

• Work with ticketing systems and IT management tools

• Assist with endpoint management, patching, and device compliance

• Maintain documentation and support IT operations

Required Skills

• Strong knowledge of Microsoft 365 administration

• Experience with Active Directory / Entra ID

• Solid understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)

• Experience with common IT support tools, RMM platforms, and ticketing systems

• Excellent troubleshooting and communication skills

Preferred

• PowerShell scripting experience preferred

• Microsoft or CompTIA certifications a plus

• Experience in cloud environments Dallas / Ft Worth area to join our team.

The company is dedicated to fostering innovation, excellence, and providing a supportive work environment. With a strong reputation, our organization focuses on delivering exceptional services to clients across various sectors. Join a team where your expertise will contribute to impactful and meaningful outcomes.